Service Trainer

ArcTern Ventures; Garden Grove (CA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

HDV coverage

Stock options

401k + HSA

PTO & parental leave

Vacation bonus

Wellness benefits

Cell phone stipend

Meals & stocked kitchens

Job summary

Harbinger in California is seeking a Service Trainer to develop, coordinate and deliver hands-on technical training for our authorized EV dealer network. The role requires travel to dealer locations and training centers to ensure technicians are trained in high‑voltage safety, battery systems, charging infrastructure and diagnostics.

You will design modules, lab tools and manuals, assess technician competency with exams, mentor staff and support field operations.

Qualifications

• Minimum of 5+ years of experience as a Service Technician, Automotive Trainer, or in a related technical role.
• Minimum of 2+ years direct experience working with or training on High Voltage (HV) EV systems and components.
• Must hold or be able to immediately obtain a recognized certification in High‑Voltage EV Safety (e.g., OEM/SAE/ASE).
• Associate’s Degree in Automotive Technology, Technical Education, or related field; or equivalent experience.

Responsibilities

• Deliver multi-day instructor-led EV training sessions at dealer sites and training centers.
• Develop and update training modules with Engineering, Service Operations, and Technical Publications teams.
• Create and maintain training aids, lab vehicles, diagnostic tools, and participant manuals.
• Assess technician competency with practical and written exams and manage LMS records.
• Provide field support and coaching to dealer service management and technicians to drive improvement.
• Ensure high-voltage safety and use of specialized service equipment in all training.
• Travel domestically up to 50% to dealer sites and regional centers.

Job description

About Harbinger

Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger’s best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger: Familiar Form, Revolutionary Foundation.

Job Overview

The Service Trainer is responsible for developing, coordinating, and delivering high-quality, hands‑on technical training programs to service technicians working at our authorized EV dealer network. This role requires travel to various dealer locations and training centers to ensure all technicians possess the knowledge and skills necessary to maintain Harbinger's vehicles to the highest standard of quality and safety. The ideal candidate will have a passion for teaching and a strong background in electric vehicles and related technologies. This role will involve designing, developing, and delivering training programs for electric vehicle technicians, maintenance personnel, and other stakeholders.

What You’ll Do

• Training Delivery
• Conduct comprehensive, multi‑day, instructor‑led technical training sessions on EV‑specific topics, including high-voltage architecture and safety procedures, battery systems, charging infrastructure, powertrain components, vehicle networking, diagnostics, low voltage architecture, chassis and advanced driver‑assistants systems (ADAS).
• Deliver training using a variety of methods, including classroom instruction, hands‑on labs, virtual sessions, and on‑the‑job coaching.
• Adapt training style and content to meet the needs of diverse audiences and experience levels.
• Serve as a technical resource and mentor for service technicians, providing guidance and support to enhance their skills and knowledge.
• Curriculum Development & Maintenance
• Collaborate with Engineering, Service Operations, and Technical Publications teams to develop new training modules and update existing materials based on new vehicle launches, service bulletin changes, and emerging field issues.
• Create and maintain training aids, lab vehicles, diagnostic tools, and participant manuals.
• Maintain expert level knowledge of Harbinger vehicles systems, technologies and repair systems.
• Assessment & Certification
• Develop and administer practical and written exams to evaluate technician competency.
• Manage and track dealer technician certification progress within the company's Learning Management System (LMS).
• Field Support & Feedback
• Act as a technical resource, providing ad‑hoc support and coaching to dealer service management and technicians.
• Collect feedback from the dealer network on training effectiveness and technical documentation to drive continuous improvement.
• Safety & Compliance
• Ensure all training emphasizes and strictly adheres to company and industry standards for high‑voltage safety and proper use of specialized service equipment.
• Travel
• Maintain a flexible schedule with required domestic travel up to 50% to various dealer sites and regional training centers. Can be heavier or lighter at times.
• Must have valid passport and be able to travel within the Americas

Who You Are

• Experience
• Minimum of 5+ years of experience as a Service Technician, Automotive Trainer, or in a related technical role.
• Minimum of 2+ years of direct experience working with or training on High Voltage (HV) EV systems and components.
• Technical Expertise
• Deep understanding of automotive electrical theory, diagnostic procedures, and vehicle systems.
• Proven ability to read and interpret complex wiring diagrams, schematics, and service manuals.
• Must hold or be able to immediately obtain a recognized certification in High‑Voltage EV Safety (e.g., from an OEM, SAE, ASE or industry standard body).
• Training/Soft Skills
• Exceptional presentation, communication, and interpersonal skills.
• Demonstrated proficiency in developing and delivering engaging technical content to adult learners.
• Education
• Associate’s Degree in Automotive Technology, Technical Education, or a related field; or equivalent experience.

Preferred Qualifications

• Bachelor’s Degree in a technical or education-related field.
• Prior experience in a dealer or OEM training role.
• Familiarity with Learning Management Systems (LMS) and virtual training platforms.

Key Benefits & Perks:

• Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
• Early‑stage Stock Options
• Robust Retirement Savings (401k, HSA, FSA)
• Generous Paid Time Off (PTO) & Parental Leave
• Annual Vacation Bonus
• Wellness & Fertility Benefits
• Cell Phone Stipend
• Complimentary Meals & Stocked Kitchens

California Pay Range

$70,000 — $110,000 USD

Equal Opportunity

Harbinger is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition or any other characteristic protected by law.

Harbinger is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [e-mail].

Candidate Data Privacy

Harbinger may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Harbinger may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Harbinger may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our HR, legal, and finance teams, and the team(s) for which you are applying; (ii) Harbinger affiliates; and (iii) Harbinger’s service providers, including providers of background checks, staffing services, and cloud services.

Harbinger may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services. Any unsolicited resumes or candidate profiles submitted in response to our job posting shall be considered the property of Harbinger and are not subject to payment of referral or placement fees if any such candidate is later hired by Harbinger unless you have a signed written agreement in place with us which covers the applicable job posting.