Service Tools & Operations Excellence Lead

GE HealthCare (United States); United States; Remote; USD 110,000 - 170,000; Full time

Job summary

GE HealthCare seeks an Operational Excellence Leader to drive the Canadian Service Tools and Operational Supplies programs, ensuring field teams have the tools and support to deliver safe, effective service. You will lead tool strategy, procurement, calibration, and lifecycle management, while aligning with regional and global partners to improve service performance.

You will advance operational rigor through metrics, CAPA, audits, and readiness for evolving service processes and technologies,

Qualifications

• Bachelor's degree or equivalent professional experience in a related field.
• Minimum 5+ years of operational or field experience.
• Experience in service operations, operational excellence, or related function.
• Experience leading cross-functional initiatives in a matrixed organization.
• Experience with metrics, structured problem solving, and continuous improvement.
• Experience with quality, compliance, audits, or CAPA processes.
• Ability to manage budgets, suppliers, and competing priorities.

Responsibilities

• Provide leadership for Canadian Service Tools and Operational Supplies programs, tool availability and lifecycle requirements.
• Manage the Service Tools budget of $1.25M+ annually, including planning and investments.
• Oversee calibration, repair suppliers, and cost management.
• Collaborate with Engineering, Sourcing, and Quality to resolve tool issues.
• Govern catalog, inventory workflows, and data supporting operations.
• Serve as escalation point for Field Service tool requirements.
• Drive performance metrics and daily management system readiness.
• Lead ServiceMax preparedness and process readiness.
• Identify gaps and establish sustainable actions with cross-functional teams.
• Support new processes, systems, metrics, and initiatives to improve service effectiveness.
• Support CAPA activities and quality audits.

Skills

Analytical skills

Project management

Communication

Cross-functional leadership

Problem solving

Education

Bachelor's degree in Business, Operations, Supply Chain, Engineering, Finance, or related

Job description

GE HealthCare seeks an Operational Excellence Leader to drive the Canadian Service Tools and Operational Supplies programs, ensuring field teams have the tools and support to deliver safe, effective service. You will lead tool strategy, procurement, calibration, and lifecycle management, while aligning with regional and global partners to improve service performance.

You will advance operational rigor through metrics, CAPA, audits, and readiness for evolving service processes and technologies,