Operational Excellence Leader

GE HealthCare (United States); United States; A distancia; USD 110.000 - 170.000; Jornada completa

Descripción de la vacante

GE HealthCare seeks an Operational Excellence Leader to drive the Canadian Service Tools and Operational Supplies programs, ensuring field teams have the tools and support to deliver safe, effective service. You will lead tool strategy, procurement, calibration, and lifecycle management, while aligning with regional and global partners to improve service performance.

You will advance operational rigor through metrics, CAPA, audits, and readiness for evolving service processes and technologies,

Formación

• Bachelor's degree or equivalent professional experience in a related field.
• Minimum 5+ years of operational or field experience.
• Experience in service operations, operational excellence, or related function.
• Experience leading cross-functional initiatives in a matrixed organization.
• Experience with metrics, structured problem solving, and continuous improvement.
• Experience with quality, compliance, audits, or CAPA processes.
• Ability to manage budgets, suppliers, and competing priorities.

Responsabilidades

• Provide leadership for Canadian Service Tools and Operational Supplies programs, tool availability and lifecycle requirements.
• Manage the Service Tools budget of $1.25M+ annually, including planning and investments.
• Oversee calibration, repair suppliers, and cost management.
• Collaborate with Engineering, Sourcing, and Quality to resolve tool issues.
• Govern catalog, inventory workflows, and data supporting operations.
• Serve as escalation point for Field Service tool requirements.
• Drive performance metrics and daily management system readiness.
• Lead ServiceMax preparedness and process readiness.
• Identify gaps and establish sustainable actions with cross-functional teams.
• Support new processes, systems, metrics, and initiatives to improve service effectiveness.
• Support CAPA activities and quality audits.

Conocimientos

Analytical skills

Project management

Communication

Cross-functional leadership

Problem solving

Educación

Bachelor's degree in Business, Operations, Supply Chain, Engineering, Finance, or related

Descripción del empleo

Job Description Summary

The Operational Excellence Leader is responsible for leading the Canadian Service Tools and Operational Supplies programs, ensuring Field Service teams have access to the tools, equipment, and support required to deliver safe, effective, and efficient customer service. This includes leadership of tool strategy, procurement, calibration and repair, supplier management, inventory and lifecycle management, field support, and financial stewardship of the Service Tools program.

In addition, the role drives operational excellence across the Canadian Service organization through improved operational rigor, performance metrics, quality and compliance, process improvement, and readiness for evolving service processes and technologies. Key accountabilities include Daily Management System (DMS) preparedness and dashboard alignment, Service Request cleanup and ServiceMax preparedness, quality initiatives including Corrective and Preventive Action (CAPA), and the implementation of sustainable operating mechanisms that improve service performance.

The role works cross-functionally with Service leadership, Field Service, Quality, Engineering, Sourcing, operational support teams, suppliers, and regional and global partners to translate business and field requirements into effective solutions and continuous improvement.

Job Description

Roles and Responsibilities

Service Tools, Operational Supplies & Financial Management

• Provide overall leadership for the Canadian Service Tools and Operational Supplies programs, including tool availability, procurement, calibration, repair, field support, inventory, catalog management, and lifecycle requirements.
• Manage the $1.25M+ annual Service Tools budget , including annual planning, prioritization of investments, and alignment with Regional and National Service leadership.
• Manage calibration and repair suppliers, including work-in-progress reviews, prioritization of high-demand tools, cost management, and resolution of supplier performance issues.
• Partner with Engineering, Sourcing, Supplier Quality, operational support teams, and other stakeholders to resolve tool availability, obsolescence, validation, quality, and procurement issues.
• Provide governance for the Operational Supplies catalog, inventory requirements, associated workflows, and supporting data.
• Serve as an escalation point for Field Service tool requirements, identifying solutions and alternatives that support field productivity and customer service.

Systems & Performance

• Drive operational rigor across the Service organization through effective performance metrics, operating mechanisms, action management, and continuous improvement.
• Lead Daily Management System (DMS) preparedness and dashboard alignment, ensuring operational processes, metrics, data and ownership support business requirements.
• Lead and support Service Request cleanup and ServiceMax preparedness, including process readiness, testing,
• Identify operational performance gaps and partner with Service leaders and cross-functional teams to establish actions, ownership, and sustainable solutions.
• Support implementation of new processes, systems, metrics, and operational initiatives that improve Service effectiveness.

Quality, Compliance & Continuous Improvement

• Partner with Quality and Service stakeholders to support Corrective and Preventive Action (CAPA) activities, new quality metrics, investigations, corrective actions, and effectiveness checks.
• Support internal and external audits and ensure assigned operational processes align with applicable Quality Management System (QMS) requirements.
• Lead or support investigations and corrective actions related to Service Tools processes, including out-of-tolerance assessments and field escalations.
• Identify recurring process issues and lead cross-functional improvement initiatives that strengthen quality, compliance, safety, and operational performance.

Required Qualifications

• Bachelor's degree in Business, Operations, Supply Chain, Engineering, Finance, or a related discipline, or equivalent relevant professional experience.
• Minimum 5+ years of operational or field experience.
• Demonstrated experience in service operations, operational excellence, field service, supply chain, asset or tool management, or a related operational function.
• Experience leading cross-functional initiatives and driving actions through completion in a matrixed organization.
• Experience with operational performance management, including metrics, structured problem solving, and continuous improvement.
• Experience working with quality, compliance, audit, or corrective-action processes.
• Demonstrated ability to manage budgets, suppliers, competing priorities, and operational escalations.
• Strong analytical, project-management, organizational, problem-solving, and communication skills.
• Ability to influence stakeholders across multiple functions and levels of an organization.