Service Technician - Technology Products

Socket.dev; Williamsport (Lycoming County); On-site; USD 42,000 - 62,000; Full time

Job summary

Socket.dev is seeking a Service Technician I to install, configure, and repair electronic communication and surveillance systems at remote sites. You will provide hands-on field support for cellular, wireless, satellite, and IP-based security equipment.

The role emphasizes troubleshooting, independent work, and customer service, with lifting up to 60 lbs and travel as needed. Prior vocational training and field experience are helpful.

Qualifications

• Must have basic networking knowledge and low-voltage systems.
• Familiarity with Video Management Systems (VMS) and IP-based cameras.
• Ability to work independently or with minimal remote guidance.
• Strong troubleshooting and problem‑solving skills.
• Excellent attention to detail and customer service orientation.
• Proficiency in Microsoft Outlook, Excel, and Word.
• Valid driver’s license and acceptable driving record.
• Ability to lift up to 60 lbs and travel as needed.

Responsibilities

• Install, configure, and repair communication systems including cellular, wireless, and satellite equipment.
• Support maintenance and repair of surveillance systems including IP cameras and NVRs.
• Configure and troubleshoot network, telephony, and satellite terminal systems.
• Perform routine maintenance and system checks; complete field retrofits and upgrades.
• Communicate job progress and issues to customers, project managers, and management.
• Crosstrain and collaborate with additional field operations as required.

Skills

Networking basics

Low-voltage systems

Troubleshooting

Customer service

Microsoft Outlook

Excel

Word

Valid driver’s license

Heavy lifting

Travel willingness

Education

Two‑year vocational training

Tools

Video Management Systems (VMS)

IP cameras

NVRs

Outlook

Excel

Word

Job description

The Service Technician I executes the setup, installation, and repair of electronic communication and surveillance systems for remote and field-based sites. This position provides field support for technology products such as communications and networked surveillance equipment. It requires hands-on technical skills, strong troubleshooting ability, and a customer-first attitude.

Key Responsibilities:

• Install, configure, and repair communication systems. Including: mobile cellular communications equipment, wireless network products, and satellite equipment (e.g., PBX, modems, routers, satellite terminals, and hard-wired connections).
• Support maintenance and repair of surveillance systems including IP cameras, NVRs, and supporting powered components.
• Configure and troubleshoot network, telephony, and satellite terminal-related systems.
• Perform routine maintenance and system checks; complete field retrofits and upgrades.
• Communicate job progress and issues to customers, project managers, and management.
• Crosstrain and collaborate with additional field operations as required.

Essential Knowledge, Skills & Abilities:

• Knowledge of basic networking concepts and low-voltage systems.
• Familiarity with various Video Management Systems (VMS) and IP-based cameras.
• Ability to work independently or with minimal remote guidance.
• Strong troubleshooting and problem-solving skills.
• Excellent attention to detail and strong customer service orientation.
• Proficiency in Microsoft Outlook, Excel, and Word.
• Valid driver’s license and acceptable driving record.
• Ability to lift up to 60 lbs and travel as needed.

Preferred Qualifications:

• Training from a two-year vocational or technical program or equivalent field experience.
• 1–2 years of experience in surveillance, communications, or related low-voltage installation work.