Service Technician - Security I

MSS Solutions, LLC; Winston-Salem (NC); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Equal opportunity employer

Drug-free environment

Job summary

MSS Solutions, LLC in North Carolina seeks a Service Technician - Security I to install, inspect, and service life safety systems for commercial and industrial clients. You will perform routine inspections, troubleshoot, and support on-site maintenance to ensure system reliability and safety.

The role requires travel within NC/SC, lifting up to 40 pounds, and familiarity with NFPA codes. Join a team that values quality, safety, and customer satisfaction while advancing your career in fire and

Qualifications

• Two years of experience in commercial/industrial fire alarm systems.
• Experience with Microsoft Excel and Word documents as they relate to inspection reporting.
• Experience in reading and interpreting blueprints, diagrams, and specifications.
• Ability to read and interpret technical and parts manuals to diagnose and repair equipment.
• Experience with hand tools and multi-meter usage.
• Must be able to follow verbal and written instructions.
• Must be able to carry and move equipment and tools weighing up to 40 pounds.
• Must be able to work on lifts and ladders.
• Must possess hand tools.
• Must be willing to travel within NC/SC for day trips and work extended hours as needed.

Responsibilities

• Perform routine inspections, testing, servicing, installation, and preventative maintenance of life safety product lines.
• Troubleshoot system problems and resolve them via physical equipment installation or software changes.
• Follow and maintain a highly structured inspection schedule.
• Input, retrieve and archive inspection documentation via laptop.

Skills

Fire alarm experience

Blueprint reading

Following instructions

Teamwork

Tools

Microsoft Excel

Microsoft Word

Hand tools

Multimeter

Job description

A career at MSS is more than the work you do - it’s the people you work alongside, the opportunities to grow, and the impact you make along the way.

Our people are at the heart of everything we do. Since 1996, MSS has built a strong team by creating a workplace where people are respected, supported, and encouraged to grow. We believe in working together, taking pride in what we do, and giving our employees opportunities to build rewarding, long-term careers.

The well-being of our team members, including their health and financial security, is important to us. We take care of our team by offering market competitive benefits to all eligible employees.

Get a closer look at the work behind some key career paths at MSS:

MSS offers opportunities for students to explore the field of mechanical construction, security, controls, and fire & life safety. If you think this is the right path for you, we’d love to talk to you about our internship program. As an intern, you’ll have a chance to learn hands-on the functional skills necessary to be successful in the industry.

MSS also offers DOL registered apprenticeship opportunities in North and South Carolina for:

Developing a construction workforce in our communities is crucial for the future of the industry. MSS is proud to take part in skilled trades training and mentorship programs by partnering with local groups committed to developing highly trained trades people.

Come grow with us! Are you looking for a career and not just a job? If so, we have many opportunities available. We strive to solve problems through passion and integrity and we’re looking for talented and creative people like you to help determine our company’s future.

As a result of our phenomenal growth, MSS Solutions, LLC has an opening for a Service Technician - Security I. If you are an experienced Fire & Security professional who is looking to grow your career and contribute fresh and innovative ideas to serve our customers, this is an opportunity you should explore!

A career at MSS is not just a job -- it's collaborating with the best talent in the business. It's having a part in building a better future. It's making a difference in people's lives.

The success of MSS is a direct reflection of our team's dedication, passion, and hard work. Since 1996, MSS has taken pride in retaining some of the best talents in the industry by promoting a culture of respect, collaboration, and empowerment.

Role and Responsibilities

The essential roles and responsibilities are outlined below:

• Perform routine inspections, testing, servicing, installation, and preventative maintenance of life safety (fire detection, security, CCTV, & monitoring) product lines.
• Troubleshoot system problems and resolve them via physical equipment installation or software changes.
• Possess or obtain knowledge of NFPA, State, and local fire codes and become NICET certified.
• Ability to program systems via laptop using minor to complex equations and thought processes (MSS will provide factory training)
• Knowledge of computer networking, IP addressing, and connectivity
• Understanding of low voltage electrical, including troubleshooting skills and instruments
• Knowledge of or desire to learn security systems and CCTV
• Follow and maintain a highly structured inspection schedule.
• Input, retrieve and archive inspection documentation program via the laptop computer.
• Maintain customer satisfaction for continual company growth.
• Complete assigned tasks on time with little supervision
• Support emergency service call-out on a rotational basis.
• Perform other duties as assigned.

Qualifications and Requirements

• Two years of experience in commercial/industrial fire alarm systems.
• Experience with Microsoft Excel and Word documents as they relate to inspection reporting.
• Experience in reading and interpreting blueprints, diagrams, and specifications
• Ability to read and interpret technical and parts manuals to diagnose and repair equipment
• Experience with hand tools and multi-meter usage
• Must be able to follow verbal and written instructions.
• Must be able to carry and move equipment and tools weighing up to 40 pounds.
• Must be able to work on lifts and ladders.
• Must possess hand tools.
• Must be willing to travel within NC/SC for day trips and work extended hours as needed.

Key Requirements

• Regular and supervisory probation period required, if applicable.
• Random drug testing is required.
• Must successfully pass a background check.
• Valid driver's license and clean driving record required.

At MSS, we value our employees by providing a supportive culture with competitive compensation and a benefits package that continues to evolve based on our business's growth and our employees' needs. Currently, our benefits include:

• MSS Solutions, LLC is an equal opportunity employer and a drug-free environment.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

MSS Solutions, LLC is an EQUAL OPPORTUNITY EMPLOYER and a DRUG-FREE ENVIRONMENT. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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As required by the Transparency in Coverage Rules (TiC) as part of the Consolidated Appropriations Act of 2021 (CAA), Machine Readable files are made available publicly for all self-insured group health plans administered by Healthgram, Inc. Healthgram Inc. is a third-party administrator of self-insured plans. Click Here to access MSS’ machine readable files .