Service Technician - Fire

MSS Solutions, LLC; Royal Pines (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Supportive culture

Competitive compensation

Evolving benefits package

Job summary

MSS Solutions, LLC in Royal Pines, North Carolina is looking for an experienced Service Technician to manage fire detection systems. This critical role includes routine inspections, servicing, troubleshooting systems, and maintaining customer satisfaction. Candidates must have two years of experience in commercial fire alarm systems and familiarity with technical documentation. The position offers growth opportunities in a supportive environment, requiring a valid driver's license and the ability to work extended hours as needed.

Qualifications

• Two years of experience in commercial/industrial fire alarm systems.
• Experience with Microsoft Excel and Word documents for inspection reporting.
• Ability to read and interpret technical manuals for equipment repair.
• Valid driver’s license and acceptable driving record required.
• Ability to follow verbal and written instructions.

Responsibilities

• Perform routine inspections and servicing of fire detection systems.
• Troubleshoot system problems via equipment installation or software changes.
• Maintain structured inspection schedules and documentation.
• Complete assigned tasks on time with little supervision.
• Support emergency service call-outs on a rotational basis.

Skills

Commercial/industrial fire alarm systems experience

Microsoft Excel and Word

Reading blueprints and diagrams

Troubleshooting skills

Low voltage electrical knowledge

Knowledge of security systems and CCTV

Safe work practices

Education

High School Diploma or Equivalent

Tools

Hand tools

Multimeter

Job description

Service Technician – Fire

MSS Fire and Security, LLC is expanding and looking for an experienced Service Technician to support our fire detection and security systems. This role offers the opportunity to grow professionally while contributing innovative ideas to serve our customers.

Role and Responsibilities

• Perform routine inspections, testing, servicing, installation, and preventative maintenance of life safety fire detection, security, CCTV, and monitoring product lines.
• Troubleshoot system problems and resolve them via physical equipment installation or software changes.
• Follow and maintain a highly structured inspection schedule.
• Input, retrieve, and archive inspection documentation program via the laptop computer.
• Maintain customer satisfaction for continual company growth.
• Complete assigned tasks on time with little supervision.
• Support emergency service call-outs on a rotational basis.
• Other duties and responsibilities as assigned by the Company from time to time.

Qualifications and Requirements

• Two years of experience in commercial/industrial fire alarm systems.
• Experience with Microsoft Excel and Word documents as they relate to inspection reporting.
• Experience reading and interpreting blueprints, diagrams, and specifications.
• Ability to read and interpret technical and parts manuals to diagnose and repair equipment.
• Experience with hand tools and multimeter usage.
• Must be able to follow verbal and written instructions.
• Must be willing to travel within NC/SC for day trips and work extended hours as needed.
• Possess or obtain knowledge of NFPA, State, and local fire codes and become NICET certified.
• Ability to program systems via laptop using minor to complex equations and thought processes.
• Knowledge of computer networking, IP addressing, and connectivity.
• Understanding of low voltage electrical, including troubleshooting skills and instruments.
• Knowledge of or desire to learn security systems and CCTV.
• Ability to abide by basic safe work practices.
• Physical Demands: Occasional sitting, frequent stooping, crouching, kneeling, balancing and climbing. Constant standing, walking, reaching and gripping. Vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Must be able to talk and hear. Occasional lifting up to 50 lbs. (maximum solo lift) and constant lifting to 25 lbs., placing this position in the very heavy physical demand classification (PDC)
• Material Handling: Frequent lifting up to 50 lbs. and constant lifting up to 25 lbs., placing this position in the very heavy physical demand classification (PDC).
• Valid driver’s license and acceptable driving record required.
• Must successfully pass a background check & drug test.
• High School Diploma or Equivalent preferred.

Work Environment

Exposure to weather, extreme heat or cold, high noise intensity level, atmospheric conditions, exposure to electrical shock, exposure to toxic or caustic chemicals, wet and/or humid, vibration, proximity to moving mechanical parts, working high exposure places.

Benefits

At MSS, we value our employees by providing a supportive culture with competitive compensation and a benefits package that continues to evolve based on our business's growth and our employees' needs. Currently, our benefits include:

• MSS Solutions, LLC is an equal opportunity employer and a drug-free environment.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.