Team Leader - Fire

MSS Solutions, LLC; Charleston (SC); On-site; USD 70,000 - 90,000; Full time

Job summary

MSS Solutions, LLC in Charleston, South Carolina is seeking a Team Leader - Fire. The ideal candidate will have 5 to 10 years of experience in the fire alarm and security systems industry, providing effective service solutions and leading on-site employees. Responsibilities include customer relations, supervising staff, and maintaining safety policies. A high school diploma and valid driver's license are preferred. Enjoy a supportive culture with competitive compensation and evolving benefits, including an equal opportunity employer policy.

Qualifications

• 5 to 10 years of experience in the fire alarm & security systems industry.
• Prior fire alarm & security systems field experience required.
• Valid driver’s license and acceptable driving record required.

Responsibilities

• Work directly with customers to ensure effective service solution delivery.
• Provide first-line supervision to all employees in the F&S field.
• Evaluate area safety needs and assist in policy implementation.

Skills

Fire alarm & security systems experience

Leadership

Technical proficiency

Education

High School Diploma or Equivalent

Job description

As a result of our phenomenal growth, MSS Fire and Security, LLC has an opening for a Team Leader - Fire. If you are an experienced professional who is looking to grow your career and contribute fresh and innovative ideas to serve our customers, this is an opportunity you should explore!

A career at MSS is not just a job -- it's collaborating with the business's best talent. It's having a part in building a better future. It's making a difference in people's lives.

The success of MSS is a direct reflection of our team's dedication, passion, and hard work. Since 1996, MSS has taken pride in retaining some of the best talents in the industry by promoting a culture of respect, collaboration, and empowerment.

Role and Responsibilities

• Work directly with customers to ensure effective and efficient F&S Service solution delivery.
• Understand and manage the F&S Service agreement deliverables and timelines established between the Company and the customer.
• Provide first‑line supervision to all employees in the F&S field, including leadership, direction, technical advice, evaluation of completed work, training, mentoring, coaching, input on employee evaluations, and recommending corrective actions.
• Provide remote and/or on‑site technical direction and diagnostic assistance to resolve complex failures within the customer base.
• Assist in scheduling, organizing, and dispatching F&S Service Technicians, and verify that filed reporting and documentation are accurate and timely.
• Evaluate area safety needs/requirements to provide feedback and recommendations to F&S service technicians and assist in the implementation of safety policies, procedures, and training.
• Conduct extensive self‑study (reading, research, and practice) to improve and maintain technical proficiency in the Company's supported product lines. Complete certifications as required by the Company.
• Work with the Service Manager to ensure effective utilization of Service Management Software and associated field devices to accomplish business objectives.
• Implement training programs on supported/installed control systems to support an efficient service operation.
• Work with the Service Manager to effectively manage inspection/repair assignments.
• Work with the Service Manager to continuously evaluate staff for training requirements to ensure team efficiency and clear/effective communication with customers.
• Participate in the periodic and annual staff performance evaluations for operational excellence (Utilization, profitability, etc.).
• Participate with respective Service Manager in new F&S Service contract transition meetings with Sales and support Sales to assemble service project scope and pricing.
• Position is a 50% billable technician.
• Maintain customer satisfaction for continual company growth.
• Other such duties and responsibilities as assigned by the Company from time to time.

Qualifications and Requirements

• 5 to 10 years of experience in the fire alarm & security systems industry.
• Prior fire alarm & security systems field experience required.
• Regular local travel requirements with some overnight travel.
• Physical Demands: Occasional sitting, frequent stooping, crouching, kneeling, balancing, and climbing. Constant standing, walking, reaching, and gripping. Vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to talk and hear. Occasional lifting up to 50 lbs. (maximum solo lift) and constant lifting up to 25 lbs., placing this position in the very heavy physical demand classification (PDC).
• Material Handling: Frequent lifting up to 50 lbs. and constant lifting up to 25 lbs., placing this position in the very heavy physical demand classification (PDC).
• Valid driver’s license and acceptable driving record required.
• Must successfully pass a background check & drug test.
• High School Diploma or Equivalent preferred.

Work Environment

Exposure to weather, extreme heat or cold, high noise intensity level, atmospheric conditions, exposure to electrical shock, exposure to toxic or caustic chemicals, wet and/or humid, vibration, proximity to moving mechanical parts, working high exposure places.

At MSS, we value our employees by providing a supportive culture with competitive compensation and a benefits package that continues to evolve based on our business's growth and our employees' needs. Currently, our benefits include:

• MSS Solutions, LLC is an equal opportunity employer and a drug‑free environment.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.