Service Technician - Rockford

PENN Entertainment; Rockford (IL); On-site; USD 35,000 - 45,000; Full time

Job summary

Join PENN Entertainment as a Service Technician where you'll provide essential support in gaming operations while ensuring high-quality customer service. This role involves repairing gaming equipment, assisting customers with inquiries, and contributing to a team-focused environment. Enjoy competitive pay, benefits, and opportunities for personal growth in a vibrant and exciting industry.

Benefits

Medical coverage from day one

401(k) matching

Annual performance bonus

Qualifications

• Must be at least 21 years of age.
• PC proficiency is required.
• Experience in customer service is a plus.

Responsibilities

• Provide high-level customer service to clients.
• Handle slot machine malfunctions and assist managers.
• Maintain cleanliness and safety of work areas.

Skills

Customer Service

Wiring

Troubleshooting

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—mayvaryby position.Paid time off is earned according to the local policy and increases with the length of employment.

Click HEREto discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

The Service Technician is responsible for providing timely and friendly service to all PSG locations, while repairing all VGT and Coin Operations equipment across their assigned route.

ESSENTIAL RESPONSIBILITIES

- This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service

- Understand and adhere to all company standards, policies, and procedures

- Completes required training and development objectives within the assigned time frame

- Projects a positive image of the company at all times

- Ability to collaborate and work within a team-oriented environment

- Ability to accurately prioritize, organize and complete multiple tasks

- Handle Slot Machine malfunctions

- Assist Route Service Manager

- Verify customer payouts

- Complete required paperwork in a timely manner

- Inform Route Service Managers of Gaming machine problems

- Provide outstanding team member and customer relations

- Assist customers with questions and complaints regarding slot machines. Provide answers and explanations and rectify problems as appropriate

- Meet attendance guidelines of the job and adhere to regulatory, department and company policies

- Keep work areas clean and free of safety hazards, debris, and litter

- Perform all job duties in a safe and responsible manner

BRING US YOUR BEST.

QUALIFICATION REQUIREMENTS

- Must be at least 21 years of age

- Experience within VGT industry is a plus

- PC proficiency

- Previous customer service experience is a plus

- Ability to work nights, weekends, and some holidays

- Wiring, network, and troubleshooting experience is a plus

- Valid driver’s license

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.Follow us.

Equal Opportunity Employer