Service Technician - Residential

Improveit Home Remodeling; Louisville (KY); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Competitive compensation

Health/Life Insurance

Paid time off

Growth opportunities

Company truck and tools

Overtime available

Job summary

ImproveIt Home Remodeling in Louisville, KY is seeking a motivated Service Technician to join our 5-Star Service Team. You will perform warranty work in the field, take measurements for new installations, and ensure timely appointments with homeowners.

The role emphasizes clear communication, customer focus, and reliable scheduling. A valid driver’s license and comfort with iPad-based tools are required as we help families improve their homes every day.

Qualifications

• 5+ years of residential remodeling construction experience, including light plumbing and electrical work.
• 3+ years exterior remodeling experience, especially window replacements and bathroom upgrades.
• Strong English communication skills and customer service orientation.

Responsibilities

• Perform warranty service work in the field and take measurements for new installations.
• Maintain on-time attendance and complete 2–4 appointments per day on average.
• Interact directly with homeowners and provide quality customer service.
• Keep iPad/tablet and apps ready for work on site.
• Maintain preset schedule and work well in a team.

Skills

Residential construction

Measurement skills

Verbal communication

Flexible shifts

iPad usage

Customer service

Scheduling

Punctuality

Self-starter

Driver's license

Education

5+ years residential remodeling experience

3+ years exterior remodeling (windows/bathroom)

Job description

We are seeking a motivated and skilled tradesman to be a part of our 5-Star Service Team. If you have the skills and the ability to interact directly with customers and you want to earn and grow with a 37-year industry leader, this might be the last place you ever work!

Position Overview

The Service Technician position plays a key part of delivering on our promise of a 5-star experience and interacts directly with customers. The 5-Star Service Technician works in the field performing warranty services and occasionally obtaining measurements for new installations. Holds the appropriate amount of concern and focus regarding being on time for each appointment and completing two to four appointments per day, on average.

Required Skills:

• General knowledge of residential construction and basic home improvement and maintenance.

• Ability to accurately take measurements and translate those into a variety of applications.

• Strong verbal communications skills (English literacy)

• Ability to work flexible shifts and adapt to changing workloads.

• Familiarity with iPad usage, mobile smart phones, and business/technology applications.

• Excellent Customer Service skills, with a focus on quality and results.

• Ability to maintain a preset schedule of job assignments.

• Well-organized and on-time to each appointment, without exception.

• Self-starter, efficient, productive, works well with a team.

• Valid Driver’s License.

Qualifications/Education:

• 5+ years construction experience in the residential remodeling industry with experience in light plumbing, electrical and items associated within a bathroom.
• 3+ years of experience in exterior residential home improvement experience particularly with window replacements and bathroom remodeling.

WORKING WITH IMPROVEIT CAN BE REWARDING:

• COMPETITIVE COMPENSATION- We take care of our people like we take care of our customers.
• HEALTH/LIFE INSURANCE- We offer competitive benefits. We want you to be protected.
• PAID TIME OFF- We encourage time off with your family.
• INCREDIBLE GROWTH OPPORTUNITY- We are experiencing exponential growth and we love to promote from within!
• TAKE HOME company TRUCK and Tools.
• Overtime Available

For the past 37 years, our success has been built sitting across the table from homeowners, focused on helping them get the most from their home and delivering on our promises to take care of their home and warranty their investment.

Our service-centric approach has, and continues to be, a key contributor to our phenomenal success.

We've received 22 Consumer's Choice Awards, the Remodeling Big 50 Award, and are BBB Accredited with an A+ rating. The fact that one of every four jobs we do is for a past customer is evidence of our focus on our client's satisfaction. We're seeking a technical and customer-service minded pro to join our growing, fun and dynamic organization.

ImproveIt Home Remodeling is a family-owned business that has been in operation for over 37-years. We are a BBB-Accredited A+ Rated and top-reviewed window, kitchen, and bathroom remodeler.