Service Technician - Repair Service

SouthernCarlson; Winston-Salem (NC); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health, Dental, and Vision

401(k) with Company Match

Paid Time Off and Holidays

Job summary

SouthernCarlson in Winston-Salem, NC is seeking a Service Technician who enjoys hands-on work, problem-solving, and supporting customers with expert tool service repair. This role helps keep customer tools operating safely and reliably, supporting our field teams.

You will diagnose and repair pneumatic and electric power tools, perform preventative maintenance, and provide hands-on training. A high school diploma or GED and a willingness to learn are required; experience with power tools is a

Qualifications

• Mechanical aptitude with troubleshooting skills.
• Experience with pneumatic or electric power tools preferred.
• Customer-first mindset with strong communication skills.
• Ability to lift up to 50 lbs regularly and up to 100 lbs occasionally.
• High school diploma or GED.

Responsibilities

• Diagnose, troubleshoot, and repair pneumatic and electric power tools.
• Perform preventative maintenance on tools and ensure safety standards.
• Provide hands-on training to customers on proper tool operation and care.
• Process service orders, parts requests, and required documentation accurately.
• Partner with sales and operations teams to resolve customer issues.
• Assist with customer orders and counter support as needed.
• Maintain a clean, safe, and organized service area.
• Deliver friendly, professional, and solutions-focused customer service.

Skills

Mechanical aptitude

Troubleshooting

Customer service

Communication

Basic computer skills

Education

High school diploma or GED

Job description

Service Technician

Location: Winston Salem, NC

Schedule: Monday-Friday

Compensation: Hourly, based on experience

About Us

SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. Since 1947, we’ve built our reputation on reliability, integrity, and a commitment to helping our customers get the job done right.

Our success is driven by more than just products — it’s powered by our people, our relationships, and our dedication to providing unmatched service every day.

Our Core Values

Provide Fanatical Service

We take ownership of every challenge and go above and beyond to exceed expectations.

Act With Urgency

We respond quickly and decisively — because our customers’ time matters.

Earn & Maintain Trust

Trust is earned through consistency, accountability, and doing what’s right.

Continuously Improve

We never stop learning, growing, and improving how we work.

Job Description

We’re hiring a Service Technician who enjoys hands‑on work, problem-solving, and supporting customers with expert tool service repair. This role is essential to maintaining SouthernCarlson’s high standards of service by ensuring customer tools operate safely, reliably, and efficiently.

What You’ll Do

• Diagnose, troubleshoot, and repair pneumatic and electric power tools (nail guns, staple guns, etc.)
• Perform preventative maintenance and ensure tools meet safety and performance standards
• Provide hands‑on training to customers on proper tool operation and care
• Process service orders, parts requests, and required documentation accurately
• Partner with sales and operations teams to resolve customer issues
• Assist with customer orders and counter support as needed
• Maintain a clean, safe, and organized service area
• Deliver friendly, professional, and solutions‑focused customer service

What We’re Looking For

• Experience repairing pneumatic, electric, or construction power tools preferred
• Mechanical aptitude with strong troubleshooting skills
• Construction, industrial supply, or related industry experience a plus
• Customer-first mindset with strong communication skills
• Ability to lift up to 50 lbs regularly and up to 100 lbs occasionally
• Basic computer proficiency
• High school diploma or GED required
• Willingness to learn and retain technical product knowledge

Why You’ll Love Working With Us

Consistent Hours – Daytime schedule, Monday–Friday

Positive Culture – Team-oriented, respectful, and supportive environment

Career Growth – Training and advancement opportunities

Competitive Benefits, including:

• Health, Dental, and Vision
• 401(k) with Company Match
• Paid Time Off and Holidays

Our Values – OUR PROMISE MEANS MORE

• Respect – We treat everyone with kindness and fairness
• Integrity – We do what’s right, always
• Teamwork – We win together
• Family Feel – A nationwide company with a local, community-driven culture