Service Technician (Remodeling)

West Shore Home; Hanover (MD); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading home remodeling company in Baltimore, MD is seeking a dedicated Service Technician to perform residential service work. Candidates should have strong attention to detail, experience in remodeling, and a commitment to customer satisfaction. This role offers a chance to grow within a nationwide brand that values craftsmanship and skill. Join a team focused on Bringing Happiness to Every Home while ensuring customer service excellence.

Qualifications

• Strong attention to detail is essential.
• Experience in residential remodeling or carpentry required.
• Must possess a valid Driver’s License.
• Smart device for two-factor authentication is necessary.

Responsibilities

• Meet customers and update them on service progress.
• Perform service work on windows and doors safely.
• Review service completion with customers.
• Maintain cleanliness of customer locations.

Skills

Attention to detail

Experience in residential remodeling

Carpentry

Construction

Customer commitment

Job description

Overview

Join to apply for the Service Technician (Remodeling) role at West Shore Home.

We are on a mission to do something that has never been done before – to build the first nationwide home remodeling brand. This requires a high level of imagination, commitment, and determination from people who take extreme ownership of their circumstances. We are proud that our commitment to culture has earned the 2023 Top Workplaces USA award as one of the nation’s top employers, with recognition in Leadership, Purpose & Values, and Compensation & Benefits.

Looking to build your career with a company that values your craftsmanship, skill, and experience? Join a team that works as hard for you as you do for our customers.

As a Service Technician on our Baltimore, MD team, you will join us on our mission of Bringing Happiness to Every Home by performing necessary service work in a safe and effective manner. You will report directly to our Installation Manager and work closely with our Lead Installers, Trainers, and Warehouse/Operations professionals.

What It Takes To Succeed

• Exceptionally strong attention to detail
• Experience in residential remodeling, carpentry, construction
• A sense of pride in your work and an unwavering commitment to our customers
• Valid Driver’s License
• Must have a valid smart phone or smart device in order to log into Company required systems using two-factor authentication

What You’ll Contribute

In this role, you can expect to:

• Meet customers, take visual tour of service area, keep customer apprised of service progress
• Perform service on customer’s windows and doors in a safe and effective manner
• Review service completion with customer and secure required signatures
• Leaves customer location in a clean and safe appearance

More to Know

• Schedule: Monday – Friday beginning at 6:30AM
• Location: Baltimore, MD
• Seniority Level: Associate

Our Growth Story

What started as a local window & door replacement company in a small Pennsylvania suburb has grown into a technology-enabled home improvement powerhouse with over 2,500 employees across 16+ states. With continued national expansion plans, we have committed ourselves to staying true to our roots with a customer-first mindset and an employee-centric culture. While we come from different backgrounds and experiences, we are aligned by our values and are driven by a common goal – becoming America’s Most Admired Home Remodeling Brand.

It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.