Service Technician- Part Time

trekbikes; Pottstown (Montgomery County); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Flexible culture

Health insurance options

FSA

401(k) with match

ESOP

Tuition reimbursement up to $15,000

Employee discounts

Job summary

Trek Store Pottstown is seeking a Service Technician who cares for bikes so owners love riding them. You'll troubleshoot repairs, service all kinds of bikes, and you'll be first to work with brand new models before they hit the sales floor.

This role emphasizes outstanding customer service, a willingness to learn, and teamwork. Prior mechanic experience is not required—we’ll train you and help you grow in a supportive environment.

Qualifications

• Customer service orientation and a friendly, approachable demeanor.
• Strong communication, listening, and problem-solving skills.
• Attention to detail and a hands-on, tinkering mindset.
• Willingness to learn servicing methods and bike technologies.

Responsibilities

• Troubleshoot and repair bikes, servicing a range of models.
• Deliver high-quality customer service and build relationships with customers.
• Work with the team to learn and grow as a technician.
• Learn brand-new Trek models before they hit the sales floor.

Skills

Customer service

Communication

Teamwork

Attention to detail

Willingness to learn

Self-motivated

Hospitality

Mechanic experience optional

Job description

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we'll give it right back. Sound pretty sweet? Then come join us!

Job Location

Trek Store Pottstown

Job Description

As a Trek Service Technician, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You'll troubleshoot repairs and service all kinds of bikes, and you'll be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you'll build relationships with people who trust you to keep their gear running flawlessly. We're looking for a teammate with stellar customer service chops, a willingness to learn, and a real motivation to build skills as a technician. So, if you've already worked as a mechanic, that's great. But if not, we'll train you.

What you'll bring to the team

• Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
• Fantastic hospitality-a warm, approachable manner, great listening skills, and a drive to help in any way you can-even on the toughest, busiest days
• Top-notch communication skills
• Impressive attention to detail and a love for tinkering 'til you figure it out.
• Eagerness to learn the ins and outs of servicing bicycles
• A desire to continually learn proper service methods and new technologies
• Prior mechanic experience is not required!

Trek Benefits

• Flexible and fun company culture
• Competitive health care -- PPO & HDHP medical plan options
• Flexible Spending Accounts (FSA)
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
• Employee discounts on all product
• Deep partner retail discount

We are an Equal Employment Opportunity ("EEO") Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.