Service Technician (Job ID 3021989)

ADT Security Services; Duluth, Northern (GA, KY); Hybrid; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health benefits start after 31 days

Casual, energetic work environment

Medical, Dental, Vision

401(k) with employer matching

Paid vacation time

Tuition reimbursement

Employee referral bonuses

Career growth opportunities

Job summary

ADT Security Services is seeking a Residential Service Technician to troubleshoot, configure, reconstruct, and program existing security and site automation solutions in residential settings. Responsibilities include servicing fire and CO detection, networking, hosted video solutions, and access control.

You will test signals and communications with central monitoring, and act as a customer service champion, helping customers understand protection for their homes with a proactive,

Qualifications

• Must have a high school degree or equivalent.
• Valid driver’s license required.
• Service experience.
• Technical aptitude.
• Strong verbal communication skills.
• Customer-focused and customer-driven mindset.
• Thrives in face of uncertainty.

Responsibilities

• Troubleshoot, configure, reconstruct and program existing security and site automation solutions.
• Service fire and CO detection, networking, hosted video solutions, and access control.
• Follow and complete required wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring.

Skills

Troubleshooting

Technical aptitude

Strong verbal communication

Customer focused

Customer driven mindset

Thrive under uncertainty

High School or equivalent

Education

High school diploma or equivalent

Job description

What You’ll Do:

The Residential Service Technician’s primary functions and responsibilities are that of troubleshooting, configuring, reconstructing and programming existing security and site automation solutions.

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.

What You’ll Need:

• High School degree or the equivalent
• Valid driver’s license
• Service experience
• Technical aptitude
• Strong verbal communication
• Customer focused and customer driven mindset
• Thrive in the face of uncertainty

The Perks:

• Full benefits on the 1st of the month after 31 days of employment
• Casual, yet energetic and engaging work environments
• Medical, Dental, Vision, 401(k) with employer matching
• Paid vacation time (We all need to recharge)
• Tuition reimbursement, employee referral bonuses
• A culture of coaching, development and career growth opportunities

In the event a position is commission-based, compensation is solely based on the individual’s sales volume. This applies only to commission roles.

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.