Service Technician (Job ID 3021984)

ADT Security Services; Mount Laurel Township (NJ); Hybrid; USD 27,000 - 50,000; Full time

Benefits offered by this job

Full benefits after 31 days

Casual, energetic environment

Medical, Dental, Vision, 401(k)

Paid vacation

Tuition reimbursement

Career growth opportunities

Job summary

ADT Security Services in Mount Laurel Township, NJ is seeking a Residential Service Technician to troubleshoot, configure, reconstruct and program security and site automation solutions for homes and small businesses.

You will test system signals with central monitoring, ensure proper service delivery, and champion customer service by helping homeowners understand their protection. The role requires a high school diploma, a valid driver's license, and hands-on service experience.

Qualifications

• High School degree or the equivalent is required.
• Valid driver's license.
• Service experience is preferred.
• Technical aptitude is required.
• Strong verbal communication skills are essential.
• Customer-focused mindset and willingness to help customers understand protection.
• Thrives in uncertain situations.

Responsibilities

• Troubleshoot, configure, reconstruct and program security and site automation solutions.
• Test and validate system signals/communication with central monitoring.
• Ensure proper service delivery and customer satisfaction.
• Provide a helpful and proactive customer service experience.

Skills

Strong verbal communication

Customer focused mindset

Technical aptitude

Service experience

Thrive in uncertainty

Education

High School degree or the equivalent

Tools

Valid driver's license

Job description

What You'll Do:

The Residential Service Technician's primary functions and responsibilities are that of troubleshooting, configuring, reconstructing and programming existing security and site automation solutions.

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.

What You'll Need:

• High School degree or the equivalent
• Valid driver's license
• Service experience
• Technical aptitude
• Strong verbal communication
• Customer focused and customer driven mindset
• Thrive in the face of uncertainty

The Perks:

• Full benefits on the 1st of the month after 31 days of employment
• Casual, yet energetic and engaging work environments
• Medical, Dental, Vision, 401(k) with employer matching
• Paid vacation time (We all need to recharge)
• Tuition reimbursement, employee referral bonuses
• A culture of coaching, development and career growth opportunities

Pay and Benefits Disclosure:

The pay range for this role is $19.53- $36.27 an hour and is based on experience and qualifications. We offer employees access to healthcare benefits, a 401(k)plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

In the event a position is commission-based, compensation is solely based on the individual's sales volume. This applies only to commission roles.

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.

In the event a position is commission-based, compensation is solely based on the individual's sales volume. This applies only to commission roles.

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.