Service Technician (Job ID 3021985)

ADT Security Services; Westmont (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Benefits start after 31 days

Casual, energetic environment

Medical, Dental, Vision

401(k) with employer matching

Paid vacation

Tuition reimbursement

Employee referral bonuses

Culture of coaching and growth

Job summary

ADT Security Services is seeking a Residential Service Technician to troubleshoot, configure, reconstruct, and program home security and site automation solutions. Responsibilities include servicing fire/CO detection, networking, hosted video, and access control, while testing signals with central monitoring.

A valid driver’s license and service experience are required. Strong verbal communication and a customer-focused mindset are essential, with the ability to thrive in uncertain situations.

Qualifications

• High School degree or equivalent required.
• Valid driver’s license is required.
• Experience in service roles is preferred.
• Technical aptitude with home security systems or automation preferred.
• Excellent verbal communication and customer-focused mindset are essential.
• Ability to thrive in uncertain or challenging situations.

Responsibilities

• Troubleshoot, configure, reconstruct, and program existing security solutions.
• Install and service fire, CO detection, networking, hosted video, and access control.
• Test and validate system signals with central monitoring.
• Provide exceptional customer service and help customers understand home protection.

Skills

Technical aptitude

Verbal communication

Customer focus

Adaptability

Service experience

Education

High School degree or equivalent

Job description

What You’ll Do:

The Residential Service Technician’s primary functions and responsibilities are that of troubleshooting, configuring, reconstructing and programming existing security and site automation solutions.

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.

What You’ll Need:

• High School degree or the equivalent
• Valid driver’s license
• Service experience
• Technical aptitude
• Strong verbal communication
• Customer focused and customer driven mindset
• Thrive in the face of uncertainty

The Perks:

• Full benefits on the 1st of the month after 31 days of employment
• Casual, yet energetic and engaging work environments
• Medical, Dental, Vision, 401(k) with employer matching
• Paid vacation time (We all need to recharge)
• Tuition reimbursement, employee referral bonuses
• A culture of coaching, development and career growth opportunities

In the event a position is commission-based, compensation is solely based on the individual’s sales volume. This applies only to commission roles.

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.