Service Technician (Job ID 3021279)

ADT Security Services; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

ADT Security Services is seeking a Residential Service Technician to troubleshoot, configure, reconstruct, and program existing security and site automation solutions for homes and small businesses.

Responsibilities include servicing fire/CO detection, networking, hosted video, and access control, plus tests of system signals with central monitoring. Must be customer-focused and able to visit customer locations to provide solutions.

Qualifications

• Experience in servicing security and automation systems.
• Excellent verbal communication skills.
• Customer-focused and customer-driven mindset.
• Ability to Thrive in uncertain situations.
• Valid driver's license.
• High School diploma or equivalent.

Responsibilities

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• A customer service champion, demonstrating willingness to help customers fix and understand the protection in their home.
• Work in a dynamic, collaborative environment with customers and coworkers.
• Provide solutions by visiting customers at their homes or businesses.

Skills

Service experience

Technical aptitude

Strong verbal communication

Customer focus

Adaptability

Valid driver's license

Education

High School diploma or equivalent

Job description

Residential Service Technician

The Residential Service Technician’s primary functions and responsibilities are that of troubleshooting, configuring, reconstructing and programming existing security and site automation solutions.

Key Responsibilities

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.
• You will work in a dynamic, collaborative environment, working closely with customers and coworkers.
• This role involves providing solutions by visiting customers at their homes or businesses.

Qualifications

• Service experience
• Technical aptitude
• Strong verbal communication
• Customer focused and customer driven mindset
• Thrive in the face of uncertainty
• Valid driver's license
• High School degree or the equivalent

Benefits

• Full benefits on the 1st of the month after 31 days of employment
• Casual, yet energetic and engaging work environments
• Medical, Dental, Vision, 401(k) with employer matching
• Paid vacation time (We all need to recharge)
• Tuition reimbursement, employee referral bonuses
• A culture of coaching, development and career growth opportunities

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.