Service Technician (Job ID 3021066)

ADT Security Services; Janesville (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer matching

Paid vacation time

Tuition reimbursement

Employee referral bonuses

Job summary

ADT Security Services in Janesville, WI is seeking a Residential Service Technician to troubleshoot and service security systems. The technician will advise customers and ensure their security systems are functioning properly.

The position requires a high school diploma and 2 years of experience in installing and repairing security systems. Successful candidates will have strong communication skills and a customer-driven mindset. Benefits include full health coverage and a supportive work environment.

Qualifications

• Minimum 2 years experience installing and inspecting/repairing ADT or comparable product line.
• Valid driver's license is required.
• Ability to physically perform duties such as standing, lifting, climbing, and crawling.

Responsibilities

• Service fire and carbon monoxide detection, networking, and access control.
• Test system signals/communication with central monitoring.
• Read blueprints and electrical plans to complete repairs.

Skills

Service experience

Technical aptitude

Strong verbal communication

Customer focused mindset

Ability to read building plans

Physical ability for equipment trouble

Education

High school diploma or GED

Job description

About ADT

ADT has been helping save lives for more than 145 years, and is the number one smart home security provider serving residential and business customers. Headquartered in Boca Raton, FL with more than 200 locations across North America, ADT empowers customers to live more secure and confident lives.

Position Overview

The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns customers may have regarding a security system. The technician advises customers and the customer care center on the status of systems and processes inspections.

Key Responsibilities

• Service fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• Act as a customer service champion, demonstrating the willingness to help customers fix technical issues and understand the protection in their home.
• Locate and alleviate trouble with damaged equipment or wiring.
• Readjust equipment, repair or replace inoperative equipment and test for operation.
• Read blueprints, building and electrical plans to complete equipment repairs.
• Prepare trouble order forms to report temporary repairs.
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.

Education & Certification

• High school diploma or GED.

Experience

• Minimum 2 years experience installing and inspecting/repairing ADT or comparable product line.

Qualifications

• Service experience.
• Technical aptitude.
• Strong verbal communication.
• Customer focused and customer driven mindset.
• Thrive in the face of uncertainty.
• Valid driver's license.
• High school degree or the equivalent.
• Excellent communication skills.
• Ability to read building electrical and sprinkler plans as required for clearing equipment trouble.
• Physical ability to stand, stoop, lift, climb, and crawl.

Benefits

• Full benefits beginning on the 1st of the month after 31 days of employment.
• Casual, energetic, and engaging work environments.
• Medical, Dental, Vision, 401(k) with employer matching.
• Paid vacation time.
• Tuition reimbursement, employee referral bonuses.
• Culture of coaching, development and career growth opportunities.

Equal Employment Opportunity Statement

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued.