Service Technician - Intermediate (Job ID 3021389)

ADT Security Services; Mobile (AL); On-site; USD 35,000 - 50,000; Full time

Job summary

ADT Security Services in Mobile, AL is seeking a Residential Service Technician to troubleshoot, configure, reconstruct and program security and home automation solutions.

You will locate and alleviate trouble with damaged equipment, readjust or replace components, and test operation while coordinating with customers and the care center to report status and inspections. A High school diploma or GED and 2 years of field experience are required.

Qualifications

• Excellent communication skills.
• Able to read building electrical and sprinkler plans as required for clearing equipment trouble.
• Standing, stooping, lifting, climbing, crawling.

Responsibilities

• Troubleshoot, configure, reconstruct and program home security and site automation solutions.
• Locate and alleviate trouble with damaged equipment or wiring; readjust or replace inoperative equipment and test operation.
• Coordinate inspections and installations with customers and care centers; ensure proper status reporting.

Skills

Excellent communication

Read electrical/sprinkler plans

Physical ability

Valid driver's license

Education

High school diploma or GED

Job description

Residential Service Technician

What defines success at ADT?

The Residential Service Technician’s primary functions and responsibilities are that of troubleshooting, configuring, reconstructing and programming existing security and site automation solutions.

Key Responsibilities

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.

What We’re Looking For

• Service experience
• Technical aptitude
• Strong verbal communication
• Customer focused and customer driven mindset
• Thrive in the face of uncertainty
• Valid driver's license
• High School degree or the equivalent

Benefits

• Full benefits on the 1st of the month after 31 days of employment
• Casual, yet energetic and engaging work environments
• Medical, Dental, Vision, 401(k) with employer matching
• Paid vacation time (We all need to recharge)
• Tuition reimbursement, employee referral bonuses
• A culture of coaching, development and career growth opportunities

Position Summary

The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer may have regarding a security system. The Residential Service Technician advises customers and the customer care center of the status of systems and processes inspections.

• Locate and alleviate trouble with damaged equipment or wiring.
• Readjust equipment, repair or replace inoperative equipment and test for operation.
• Read blueprints, building and electrical plans in order to complete equipment repairs.
• Prepare trouble order forms to report temporary repairs.
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.

Education / Certification

• High school diploma or GED.

Experience

• Minimum 2 years experience installing and inspecting/repairing ADT or comparable product line.

Skills

• Excellent communication skills.
• Able to read building electrical and sprinkler plans as required for clearing equipment trouble
• Standing, stooping, lifting ,climbing ,crawling
• Valid driver's license required.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.