Service Technician

Socket.dev; Evansville (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

ADT is seeking a Residential Service Technician to troubleshoot, configure, reconstruct and program security and site automation solutions at residential sites across our network.

You will service fire and CO detectors, networking, hosted video, and access control while testing system signals with central monitoring. Read plans, readjust defective equipment, and coordinate inspections with authorities as needed.

Qualifications

• Minimum 2 years experience installing and inspecting/repairing ADT or comparable product line.
• Excellent communication skills.
• Able to read building electrical and sprinkler plans as required for clearing equipment trouble.
• Valid drivers license required.
• Standing, stooping, lifting, climbing, crawling.

Responsibilities

• Troubleshoot, configure, reconstruct and program existing security and site automation solutions.
• Service fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Test and validate system signals/communication with central monitoring to establish service.
• Locate and alleviate trouble with damaged equipment or wiring.
• Readjust equipment, repair or replace inoperative equipment and test for operation.
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
• Prepare trouble order forms to report temporary repairs.

Skills

Technical aptitude

Excellent communication skills

Strong verbal communication

Customer focused mindset

Service experience

Reading electrical/sprinkler plans

Standing, lifting, climbing

Valid drivers license

Education

High school diploma or GED

Job description

About Us:

At ADT, we’ve been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visitwww.adt.comor follow us on Twitter,LinkedIn,FacebookandInstagram.

ADT is an innovative, culturally diverse company that empowers and inspires its employees. A culture where we are encouraged to bring new ideas to our workplace. As times change, so do we. We drive innovation and continue to evolve as an organization. Our goals are achieved by initiating change, enhancing product lines and building strategic partnerships.

What defines success at ADT?

The Residential Service Technician’s primary functions and responsibilities are that of troubleshooting, configuring, reconstructing and programming existing security and site automation solutions.

What are your key responsibilities?

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.

Qualifications - External

What are we looking for?

• Service experience
• Technical aptitude
• Strong verbal communication
• Customer focused and customer driven mindset
• Thrive in the face of uncertainty
• Valid driver's license
• High School degree or the equivalent

What’s in it for you?

• Full benefits on the 1st of the month after 31 days of employment
• Casual, yet energetic and engaging work environments
• Medical, Dental, Vision, 401(k) with employer matching
• Paid vacation time (We all need to recharge)
• Tuition reimbursement, employee referral bonuses
• A culture of coaching, development and career growth opportunities

Position Summary:

The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer may have regarding a security system. The Residential Service Technician advises customers and the customer care center of the status of systems and processes inspections.

• Locate and alleviate trouble with damaged equipment or wiring.
• Readjust equipment, repair or replace inoperative equipment and test for operation.
• Read blueprints, building and electrical plans in order to complete equipment repairs.
• Prepare trouble order forms to report temporary repairs.
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.

Qualifications - External

Education/Certification

• High school diploma or GED.

Experience:

• Minimum 2 years experience installing and inspecting/repairing ADT or comparable product line.

Skills:

• Excellent communication skills.
• Able to read building electrical and sprinkler plans as required for clearing equipment trouble
• Standing, stooping, lifting ,climbing ,crawling
• Valid driver's license required.

Want to learn more about ADT?

Visit us online at www.adt.com or on Facebook.