Service Technician - Intermediate

ADT; Richmond (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Full benefits after 31 days

Casual, engaging work environment

Medical, Dental, Vision

401(k) with employer matching

Paid vacation time

Tuition reimbursement

Employee referral bonuses

Career growth opportunities

Job summary

ADT is a leading security provider seeking a Residential Service Technician to troubleshoot, configure, and program existing security and site automation solutions. The role emphasizes customer service and technical aptitude, with responsibilities spanning fire safety systems, video/networking, and access control.

Ideal candidates will have strong communication, a willingness to adapt in a fast-paced environment, and a valid drivers license, plus a High School diploma or equivalent.

Qualifications

• Service experience required.
• Technically capable with problem solving.
• Excellent verbal communication and customer focus.
• Willingness to adapt and work in dynamic environments.
• Must have a valid drivers license.
• High School diploma or equivalent.

Responsibilities

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• Provide customer-focused service and explain home protection features.
• Locate and alleviate trouble with damaged equipment or wiring.
• Readjust equipment, repair or replace inoperative equipment and test for operation.
• Read blueprints, building and electrical plans to complete equipment repairs.
• Prepare trouble order forms to report temporary repairs.
• Coordinate inspections.

Skills

Service experience

Technical aptitude

Strong verbal communication

Customer focused mindset

Thrive in uncertainty

Valid driver's license

High School diploma

Education

High School degree or the equivalent

Job description

At ADT, we’ve been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.

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About Us:

At ADT, we’ve been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.

ADT is an innovative, culturally diverse company that empowers and inspires its employees. A culture where we are encouraged to bring new ideas to our workplace. As times change, so do we. We drive innovation and continue to evolve as an organization. Our goals are achieved by initiating change, enhancing product lines and building strategic partnerships.

What defines success at ADT?

The Residential Service Technician’s primary functions and responsibilities are that of troubleshooting, configuring, reconstructing and programming existing security and site automation solutions.

What are your key responsibilities?

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.

Qualifications - External

What are we looking for?

• Service experience
• Technical aptitude
• Strong verbal communication
• Customer focused and customer driven mindset
• Thrive in the face of uncertainty
• Valid driver's license
• High School degree or the equivalent

What’s in it for you?

• Full benefits on the 1st of the month after 31 days of employment
• Casual, yet energetic and engaging work environments
• Medical, Dental, Vision, 401(k) with employer matching
• Paid vacation time (We all need to recharge)
• Tuition reimbursement, employee referral bonuses
• A culture of coaching, development and career growth opportunities

Position Summary:

The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer may have regarding a security system. The Residential Service Technician advises customers and the customer care center of the status of systems and processes inspections.

• Locate and alleviate trouble with damaged equipment or wiring.
• Readjust equipment, repair or replace inoperative equipment and test for operation.
• Read blueprints, building and electrical plans in order to complete equipment repairs.
• Prepare trouble order forms to report temporary repairs.
• Coordinate inspections