Service Technician (Job ID 3020690)

ADT Security Services; Madison Heights (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

ADT Security Services in Madison Heights, MI is seeking a Residential Service Technician responsible for troubleshooting and servicing security systems. You will address customer concerns, maintain equipment, and coordinate with agencies for inspections and installations.

The ideal candidate has at least 8 years of relevant experience and a high school diploma or GED. A valid driver's license and excellent communication skills are essential. Join ADT to contribute to peace of mind for customers across the U.S.

Qualifications

• Minimum 8 years experience installing and inspecting/repairing ADT or comparable product.

Responsibilities

• Locate and alleviate trouble with damaged equipment or wiring.
• Readjust equipment, repair or replace inoperative equipment and test for operation.
• Read blueprints and electrical plans to complete repairs.
• Prepare trouble order forms to report temporary repairs.
• Coordinate inspections/installations with agencies.

Skills

Excellent communication skills

Valid driver's license

Education

High school diploma or GED

Nicet Level 3 Certification preferred

Job description

Description - External

Company Overview

ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada. ADT's broad and pioneering set of products and services, including ADT Pulse interactive home and business solutions, and health services, meet a range of customer needs for today’s active and increasingly mobile lifestyles. Headquartered in Boca Raton, Florida, ADT helps provide peace of mind to nearly seven million customers, and it employs approximately 17,000 people at 200 locations. More information is available at www.adt.com.

Position Summary

The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer may have regarding a security system. The Residential Service Technician advises customers and the customer care center of the status of systems and processes inspections.

Responsibilities

• Locate and alleviate trouble with damaged equipment or wiring.
• Readjust equipment, repair or replace inoperative equipment and test for operation.
• Read blueprints, building and electrical plans in order to complete equipment repairs.
• Prepare trouble order forms to report temporary repairs.
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.

Qualifications

Education/Certification

• High school diploma or GED.
• Nicet Level 3 Certification preferred.

Experience

• Minimum 8 years experience installing and inspecting/repairing ADT or comparable product

Skills

• Excellent communication skills.
• Valid driver's license required.

Equal Employment Opportunity

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.