Service Technician - Integrated Security Systems

DH Pace; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

DH Pace Company is seeking a Service Technician to service integrated security systems in Houston, TX. The role involves hands-on installation and maintenance of access control, CCTV, and intrusion systems with travel across the United States.

The position emphasizes strong troubleshooting, reliable communication with clients, and a focus on safety and documentation. A valid driver’s license and a high school diploma are preferred requirements.

Qualifications

• Minimum of 2 years in video surveillance and camera systems (preferred).
• High School Diploma or GED (preferred).
• Valid driver’s license and good driving record required.
• Strong troubleshooting skills.
• Strong communication skills and a commitment to customer service.

Responsibilities

• Service systems including access control, CCTV, intrusion detection, intercom, emergency phone, and parking revenue systems.
• Collaborate with customers, vendors, and subcontractors to ensure successful installations.
• Provide customer training and on-site assessments for service needs.
• Promote business opportunities for service contracts and maintain product knowledge.
• Maintain a clean, safe work environment and manage job documentation efficiently.
• Maintain inventory on truck and have knowledge and understanding of all parts, part numbers, and part descriptions.
• Perform other duties as assigned.

Skills

Video surveillance experience

Troubleshooting

Communication skills

Driver’s license

Education

High School Diploma or GED

Job description

Service Technician – Integrated Security Systems

Location: Houston, TX

Why DH Pace? The DH Pace Company is a family‑owned and privately held business with annual sales over $1 billion and 60+ offices across the continental United States. We are an industry leader in the distribution, installation, maintenance, and repair of commercial, industrial, and residential door, docking, and security products.

Position Overview In this role you will service commercial integrated security systems such as electronic access control, CCTV, video monitoring, and intrusion alarm systems. The position requires approximately 50 % travel within the United States.

Job Responsibilities:

• Service systems including access control, CCTV, intrusion detection, intercom, emergency phone, and parking revenue systems.
• Collaborate with customers, vendors, and subcontractors to ensure successful installations.
• Provide customer training and conduct on‑site assessments for service needs.
• Promote business opportunities for service contracts and maintain product knowledge.
• Maintain a clean, safe work environment and manage job documentation efficiently.
• Maintain inventory on truck and have knowledge and understanding of all parts, part numbers, and part descriptions.
• Perform other duties as assigned.

Job Requirements:

• Minimum of 2 years in video surveillance and camera systems (preferred).
• High School Diploma or GED (preferred).
• Valid driver’s license and good driving record required.
• Strong troubleshooting skills.
• Strong communication skills and a commitment to customer service.

What We Offer:

• Comprehensive medical, dental, and vision coverage available your first full month.
• Generous paid time off plus paid holidays and floating holidays.
• Company‑paid life insurance, short‑term disability, and long‑term disability.
• 401(k) with employer match.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Voluntary benefits including supplemental life and critical illness coverage.
• Employee discounts for you and your immediate family.
• Competitive compensation with annual performance reviews.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60‑1.35(c)

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other status protected by applicable federal, state, or local law.