Service Technician III - Security Systems & Access Control

Securitas Electronic Security, Inc.; Bridgeport (CT); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life INS

401K with 60% Match up to 6%

Paid vacation, holidays, and sick time

Educational Assistance

Company vehicle, laptop, and cellPhone

Employee discounts

Job summary

Securitas Technology is seeking a field service technician to support post-installation problems and upgrades at client sites. You will diagnose faults, perform maintenance, and implement software upgrades on access, CCTV, and fire systems.

Strong knowledge of low-voltage equipment, IP networking, and documentation is required. A valid license and relevant certifications are preferred, with excellent communication and time-management skills essential for success.

Qualifications

• High School diploma required or equivalent.
• Experience installing and troubleshooting low voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms.
• Fire alarm experience: Bosch, Silent Knight highly preferred.
• Simplex, Notifier, Edwards, Siemens, or other commercial fire systems a plus.
• NICET certification or State Fire License preferred.
• ESA Certified Alarm Technician preferred.
• NTS Certified Service Technician preferred.
• Working knowledge of network communications and IP addressing.
• Certifications in enterprise grade CCTV, Access Control a plus.
• Strong working knowledge of Microsoft Office.
• Strong written and verbal communications skills.
• Excellent problem solving and analytical skills.
• Excellent time management skills
• Positive attitude and strong work ethic

Responsibilities

• Respond to trouble tickets to ensure application uptime and system performance.
• Work individually and as a team to diagnose and resolve application issues.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Perform routine configuration changes (user permissions, application configuration, etc.).
• Document all system modifications through a digital change control tracking system.
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience.
• Perform pre-deployment end to end testing of all upgrades and major modifications.
• Perform on site installations of software upgrades and major modifications.

Skills

Low voltage installation and troubleh

CCTV and Access Control

Fire alarm systems

Networking/IP addressing

MS Office

Documentation and reporting

Problem solving

Time management

Communication skills

Education

High School diploma

NICET certification

State Fire License

ESA Certified Alarm Technician

NTS Certified Service Technician

Tools

Microsoft Office

Job description

Securitas Technology is seeking a field service technician to support post-installation problems and upgrades at client sites. You will diagnose faults, perform maintenance, and implement software upgrades on access, CCTV, and fire systems.

Strong knowledge of low-voltage equipment, IP networking, and documentation is required. A valid license and relevant certifications are preferred, with excellent communication and time-management skills essential for success.