Service Technician III - Repair Service

SouthernCarlson; Kansas City (KS); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Sign-on bonus $1,000

Medical, Dental, Vision

401(k) with company match

Paid Time Off

Holidays

Career growth opportunities

Job summary

SouthernCarlson in Kansas City, KS is seeking a Service Technician III to troubleshoot, diagnose, and repair complex machinery and equipment. You will train customers on daily maintenance and coordinate with the sales team to ensure satisfaction.

The role requires strong mechanical skills, construction/tool experience, and the ability to lift heavy items. It offers a competitive hourly wage with a $1,000 sign-on bonus and comprehensive benefits.

Qualifications

• Experience in construction or small engine repair is preferred.
• Strong mechanical skills and attention to detail.
• Ability to lift 50–100 pounds on a regular basis and up to 100 pounds occasionally.
• High school diploma or equivalent.

Responsibilities

• Troubleshoot, diagnose, and repair complex machinery and equipment, including electrical systems, small engines, nail guns, and staple guns.
• Perform complex equipment repairs that may require 3–4 hours to complete.
• Spend approximately 15% of time repairing smaller tools, including nail guns and staple guns.
• Demonstrate proper equipment operation and provide customers with training on daily maintenance.
• Regularly complete customer orders and service requests.
• Complete and submit work orders, parts orders, and timesheets.

Skills

Construction experience

Small engine repairs

Power tool repair

Basic computer skills

Education

High school diploma or equivalent

Job description

Service Technician III

Location: Kansas City, KS

Schedule: Monday - Friday | Full-Time

Compensation - Competitive Hourly Wage Based on Experience + $1,000 Sign on Bonus ($500 after 60 days, $500 at 6 Months)

About Us

SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. With deep roots in the construction and industrial supply industry, we serve contractors, builders, and manufacturers with an unwavering commitment to reliability, integrity, and performance.

Our success is built not only on the quality of our products and services, but on a company culture that values people, relationships, and the drive to go above and beyond. We believe that how we serve is just as important as what we deliver.

Our Core Values

At SouthernCarlson, our core values guide everything we do- from how we treat our team members to how we serve our customers and partners. These values are at the heart of our mission to solve problems, build trust, and provide unmatched service.

Provide Fanatical Service

We don't just talk about service—we live it. Fanatical service means treating every challenge like our own, going above and beyond to deliver faster, better solutions that exceed expectations.

Act With Urgency

In our industry, time is everything. Whether it's a quote, an answer, a delivery, or a solution—urgency isn't optional. We respond quickly, because every second matters.

Earn & Maintain Trust

Trust is the foundation of every strong relationship. We work hard to earn it- every day with our customers, vendors, and coworkers, and we never take it for granted.

Continuously Improve

We're committed to growth- personally, professionally, and organizationally. We challenge ourselves to improve every process, every experience, and every interaction, because better never stops.

What You'll Do

As a Service Technician III, you will:

• Troubleshoot, diagnose, and repair complex machinery and equipment, including electrical systems, small engines, nail guns, and staple guns.
• Perform complex equipment repairs that may require 3-4 hours to complete.
• Spend approximately 15% of your time repairing smaller tools, including nail guns and staple guns.
• Demonstrate proper equipment operation and provide customers with training on daily maintenance.
• Regularly complete customer orders and service requests.
• Complete and submit appropriate documentation, including work orders, parts orders, and timesheets.
• Communicate with the sales team to ensure customer satisfaction.
• Collaborate with the sales team to troubleshoot issues and determine the best solutions for customer concerns.
• Interact professionally with customers while delivering high levels of service, quality, and productivity.

What You Bring

• Experience in construction, small engine repairs, pneumatic or electric power tool repair experience is preferred
• Experience in the construction or industrial supply industry is helpful
• Strong mechanical skills/abilities required
• Customer service oriented
• Strong organizational skills and attention to detail
• Quick learner and able to retain knowledge
• Basic computer skills
• Ability to lift 50 pounds of customer product on a regular basis and up to 100 pounds on an occasional basis
• High school diploma or equivalent

Why You'll Love Working With Us

• Compensation - Competitive Hourly Wage Based on Experience + $1,000 Sign On Bonus ($500 after 60 days, $500 at 6 Months)
• Team Culture - Family-oriented, collaborative environment
• Comprehensive Benefits - Medical, Dental, Vision
• Retirement - 401(k) with company match
• Time Off - Paid Time Off (PTO) and holidays
• Career Growth - Advancement opportunities with a growing national brand

All offers are contingent on a successful background check and drug screening.

At SouthernCarlson, we are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.