Service Technician II - Scale

Cross Technologies Inc.; Evansville (IN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Company vehicle

Monthly technician bonus

Medical benefits

401K

Employee stock ownership

3 weeks of PTO

Job summary

Cross Technologies Inc. is searching for a Scale Service Technician Level II in Evansville, IN. This role involves executing calibrations, preventive maintenance, and troubleshooting for precision measurement equipment.

You'll work independently to manage field assignments while maintaining high safety and quality standards. The ideal candidate possesses a strong technical background with 3 to 5+ years of experience.

Qualifications

• 3 to 5+ years of direct technical experience servicing industrial weighing equipment.
• Strong self-management skills to execute daily field tasks autonomously.
• Demonstrate comprehensive knowledge of ISO/IEC 17025 criteria.

Responsibilities

• Conduct routine calibration and maintenance for weighing equipment.
• Provide field-level support and training for junior technicians.
• Generate and review calibration certificates and service records.

Skills

Technical troubleshooting

Calibration

Customer service

Field installation

Safety compliance

Education

High school diploma or equivalent

Associate Degree in a technical discipline

Tools

ISO/IEC 17025 standards

NetSuite

Calibration equipment

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Technical Evansville, IN, US

5 days ago Requisition ID: 2061

At Cross Company , we don’t just show up for work—we show up for a company we actually own. As a 100% employee-owned industrial technology leader, we provide specialized expertise in automation, hydraulics, precision measurement, and more that keeps the world’s manufacturers moving.

We operate on the principle of Servant Leadership : we hire smart, driven people and then get out of their way so they can do what they do best. When you join the Cross team, you aren't just an employee; you’re an owner-associate in a stable, transparent, and high-performance environment where your voice truly matters.

Technician benefits:

• company vehicle / gas card
• monthly technician bonus plan
• medical benefits after 30 days of employment
• 401K
• ESOP - employee stock ownership plan
• 3 weeks of PTO

JOB SUMMARY

The Scale Service Technician Level II executes routine and advanced calibration, preventive maintenance, diagnostic troubleshooting, and system installation for client weighing equipment within the Precision Measurement Group. Functions with strong autonomy to manage daily field assignments, emergency service requests, and complex multi-component systems including bench, floor, tank, and heavy-capacity truck scales. Serves as a fully proficient technical practitioner, producing accurate ISO/IEC 17025-compliant documentation, resolving elevated technical issues independently, and maintaining customer compliance without direct supervision.

ESSENTIAL FUNCTIONS

Collaborate with Service Coordinators for daily workflow scheduling, inventory tracking, and component sourcing.

Upkeep assigned test standards, fleet vehicles, equipment assets, and critical shop supplies.

Submit test weights and calibration standards punctually for scheduled recalibrations and safety inspections.

Perform routine preventive maintenance (PM) routines on customer weighing apparatus and equipment systems.

Conduct periodic intermediate calibration checks to preserve standards stability and ongoing measurement accuracy.

FIELD SUPPORT & PEER ENGAGEMENT

Provide field-level peer support, assisting with onboarding and practical instruction for junior technicians on scale operations, diagnostic troubleshooting, and safety protocols.

Act as a key branch subject matter resource for routine and intermediate technical escalations.

Execute weighing system installations while supporting complex field projects alongside project leads and engineering teams.

TECHNICAL INTEGRATION & SYSTEM EXECUTION

Assist with basic indicator setup and standard field parameter configurations to ensure proper operation.

Partner with internal IT and customer technical teams during installations for seamless device communication and connectivity.

Perform job site surveys, assisting with dimensional measurements and technical evaluations for upcoming assignments.

Supply technical feedback to application specialists and service managers to support accurate job estimations and project scopes.

QUALITY & COMPLIANCE SUPPORT

Generate, review, and finalize precise calibration certificates and service records aligned with ISO/IEC 17025 standards.

Troubleshoot elevated scale failures and deliver technical remedies across diverse industrial weighing hardware.

Maintain branch audit readiness by keeping test weight certificates, vehicle maintenance logs, and lab documentation properly organized.

Maintain safe operational readiness for test trucks, trailers, forklifts, tools, and PPE, conducting routine checks like fire extinguisher inspections.

Ensure full individual compliance with driving log entries, safety standards, and IFTA tracking requirements.

Support branch objectives and operational goals through professional conduct and aligned performance.

TECHNICAL KNOWLEDGE & COMPLIANCE

Quality System Processes & Protocols

Execute Contract Review documentation and evaluate customer specifications for field service engagements.

Support Customer Complaint workflows and Corrective Action initiatives, providing detailed technical insight for Root Cause and Impact Analyses.

Apply comprehensive Calibration Requirements established by client specifications, internal SOPs, and regulatory mandates.

Adhere strictly to Document Control policies, Data Integrity protocols, and standard Calibration Procedures, managing procedure deviation escalations effectively.

Utilize foundational principles of Measurement Traceability and apply appropriate Correction Factors during active field calibrations.

Regulatory Standards & Licensing

Implement NIST Handbook 44 (HB 44) specifications and legal-for-trade calibration criteria across customer equipment.

Maintain mandatory state Scale Technician licensing and active credentials.

Safety Protocols & Licensing

Hold an active Commercial Driver's License (CDL) without manual transmission restrictions and maintain an exemplary motor vehicle record.

Exercise Stop Work Authority proactively when identifying potential site hazards or unsafe work conditions.

Measurement Uncertainty Analysis

Understand core measurement uncertainty principles and incorporate expanded uncertainty calculations from accredited scope budgets into field work.

EDUCATION & EXPERIENCE REQUIREMENTS

Quality System Proficiency

Complete all required sign-offs for Standard Operating Procedures (SOPs), Work Instructions (WIs), and corporate Quality Management System guidelines.

Fulfill ISO/IEC 17025 foundational training requirements.

Demonstrate comprehensive working knowledge of ISO/IEC 17025 criteria and accrediting body (e.g., A2LA) field execution standards.

Engage in quality operations, supporting internal audit activities, certificate verification, and out-to-vendor (OTV) calibration log administration.

Experience & Educational Background

High school diploma or equivalent required; Associate Degree in a technical discipline or specialized trade certification preferred.

3 to 5+ years of direct technical experience servicing diverse industrial weighing equipment and measurement systems.

Possess strong self-management skills to execute daily field tasks autonomously without direct supervision.

REQUIRED BEHAVIORAL COMPETENCIES

Cornerstone Commitment & Values Alignment

Model foundational organizational values while actively advancing a zero-harm safety mindset and client-focused service philosophy.

Maintain clear, precise oral and written dialogue with clients, operations coordinators, and colleagues regarding service status, diagnostic findings, and field records.

Client Engagement & Quality Focus

Fulfill customer requirements dependably by performing rigorous field calibrations that establish standard long-term partnership trust.

Technical Decision Quality & Problem Resolution

Exercise sound technical judgment and apply established SOPs to execute safety-conscious decisions under demanding site conditions.

Operational Complexity & Workflow Execution

Navigate multi-stage field operations, diverse measurement systems, and evolving job environments in an organized, efficient manner.

Interpersonal Collaboration & Conflict Management

Partner effectively with site supervisors, client teams, and technical peers, resolving routine project friction with composure and professionalism.

Self-Management & Field Autonomy

Demonstrate high personal accountability to fulfill daily service routes, track standard vehicle stock, and manage assignments without direct supervision.

Professional Development & Continuous Improvement

Pursue ongoing technical skill expansion, maintaining proficiency in NIST Handbook 44, ISO/IEC 17025 standards, and modern weighing technologies.

PHYSICAL & MENTAL REQUIREMENTS

Systems & Software Execution

Operate operational platforms (e.g., NetSuite, CrossCal) and terminal interface utilities to perform job administration, data entry, and calibration documentation.

Physical Mobility & Site Stamina

Sustain upright standing and active movement for four or more consecutive hours within industrial facility settings or external field locations.

Postural Agility & Positional Access

Perform repeated stooping, crouching, and low-level bending (8–10 times hourly) to service pit-mounted or low-profile apparatus, extending arms overhead for high-mounted indicators.

Heavy Material Handling & Test Weight Rigging

Manually lift, carry, positioning, and shift test standards and heavy calibration gear weighing between 50 and 100 pounds on a routine basis.

Vertical Access & Structural Climbing

Ascend fixed ladders, stairwells, and elevated platforms multiple times per shift to inspect overhead hoppers, bulk silos, and elevated weighing structures.

Equipment Transport & Force Application

Exert pushing and pulling forces exceeding 25 pounds to maneuver heavy test carts, standards, and equipment assets across uneven industrial surfaces.

Motor & Fine Dexterity Coordination

Demonstrate fine motor control, manual grip strength, and repetitive hand-wrist coordination for wiring load cell assemblies, operating hand tools, and driving heavy test vehicles.

Ability to work on a computer for multiple hours at a time

Ability to travel to customer sites

DISCLAIMER

The job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. This document does not create an employment contract, implied or otherwise; employment in this job is an “at will” employment relationship.