Service Technician II

Securitas Technology Corporation; Little Rock (AR); On-site; USD 52,000 - 73,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401K with 60% match

Paid vacation and holidays

Company training programs

Employee discounts

Company vehicle

Company cell phone

Job summary

Securitas Technology Corporation in Arkansas is looking for technically minded individuals experienced with low voltage electronics. You'll provide customer contact for post-installation problems with security systems, ensuring application uptime and resolving system performance issues.

This role entails preventative maintenance, technical documentation creation, and performing installations. A High School diploma is required, along with familiarity with electronic security solutions.

Qualifications

• Experience with low voltage electronics and electronic security solutions.
• Familiarity with commercial access control, CCTV, alarms, and fire systems.
• Certifications in enterprise grade CCTV and Access Control systems a plus.

Responsibilities

• Respond to trouble tickets to ensure application uptime.
• Diagnose and resolve application issues individually or as a team.
• Execute preventive maintenance tasks for application availability.
• Document all system modifications digitally.
• Produce quality technical documentation for diverse audiences.
• Test all upgrades and major modifications pre-deployment.
• Install software upgrades and major modifications on site.

Skills

Problem solving

Low voltage electronics

Customer service

Technical documentation

Microsoft Office

Network communications

Analytical skills

Communication skills

Education

High School diploma or equivalent

Job description

Full Time Direct AR, US

4 days ago Requisition ID: 4267

Salary Range: $26.00 To $35.00 Hourly

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.

STC is seeking technically minded individuals possessing experience with low voltage electronics specializing in electronic security solutions. Our teams are responsible for providing service on STC products at customer sites. The position provides customer contact for all post-installation problems on security systems and equipment, as well as, special project work, when needed.

• Respond to trouble tickets to ensure application uptime and system performance
• Work individually and as a team to diagnose and resolve application issues
• Execute preventative maintenance tasks to maximize application availability and identify system faults
• Document all system modifications through a digital change control tracking system
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience
• Perform pre-deployment end to end testing of all upgrades and major modifications
• Perform on site installations of software upgrades and major modifications
• High School diploma required or equivalent
• Familiarity installing and troubleshooting low voltage equipment
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms
• Strong working knowledge of Microsoft Office
• Strong written and verbal communications skills
• Working knowledge of network communications and IP addressing
• Excellent problem solving and analytical skills
• Positive attitude and strong work ethic
• Certifications in enterprise grade CCTV and Access Control systems a plus
• Highly competitive salary
• Company training and industry leading certification program
• Company Vehicle
• Company Cell Phone
• Medical, Dental, Vision, and Life Insurance
• Company Paid Short Term and Long-Term Disability
• 401K with 60% Match up to 6% of salary
• Paid vacation, holiday and sick time
• Educational Assistance
• Exceptional growth opportunities
• Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.