Service Technician II

Securitas Technology; Cincinnati (OH); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Company vehicle

Company cell phone

Medical & dental & vision & life ins.

401K with match

Paid vacation/holidays/sick time

Educational assistance

Career growth opportunities

Employee discounts

Job summary

Securitas Technology is seeking technically minded individuals with experience in low voltage electronics to service and install electronic security solutions across customer sites. Responsibilities include responding to trouble tickets, diagnosing issues, performing maintenance, and documenting changes.

Applicants should have a high school diploma or equivalent and strong communication skills, with knowledge of access control, CCTV, burglar alarm, intrusion, and fire alarm systems.

Qualifications

• Familiarity installing and troubleshooting low voltage equipment.
• Strong knowledge of commercial access control, CCTV, burglary alarm, intrusion and fire alarm systems.
• Proficient in documenting changes and communications.
• Excellent written and verbal communication skills.

Responsibilities

• Respond to trouble tickets to ensure uptime and performance.
• Diagnose and resolve application issues individually or as a team.
• Perform preventative maintenance to maximize availability and identify faults.
• Perform routine configuration changes (user permissions, application configuration, etc.).
• Document system modifications in change control system.
• Create technical documentation for deployments for technical and non-technical audiences.
• Test upgrades and major modifications before deployment.
• Perform on-site installations of software upgrades and major modifications.

Skills

Verbal and written communication

Problem solving

Time management

Low voltage troubleshooting

IP addressing knowledge

Security systems knowledge

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Securitas Technology Corporation is a division of Securitas AB, the largest protective services provider in the world with over 370,000+ Securitas Heroes across the world.

Securitas Technology offers a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the Securitas Technology Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets.

Securitas Technology is seeking technically minded individuals possessing experience with low voltage electronics specializing in electronic security solutions. Our teams are responsible for providing service on Securitas Technology products at customer sites. The position provides customer contact for all post-installation problems on security systems and equipment, as well as, special project work, when needed.

Responsibilities

• Respond to trouble tickets to ensure application uptime and system performance.
• Work individually and as a team to diagnose and resolve application issues.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Perform routine configuration changes (user permissions, application configuration, etc.)
• Document all system modifications through a digital change control tracking system.
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience.
• Perform pre-deployment end to end testing of all upgrades and major modifications.
• Perform on site installations of software upgrades and major modifications.

Minimum Requirements

• High School diploma required or equivalent.
• Familiarity installing and troubleshooting low voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms
• Strong working knowledge of Microsoft Office
• Strong written and verbal communications skills
• Working knowledge IP addressing equipment
• Excellent problem solving and analytical skills.
• Excellent time management skills
• Positive attitude and strong work ethic
• Certifications in enterprise grade CCTV and Access Control systems a plus

Securitas Technology Offers Comprehensive Benefits Including

• Highly competitive salary
• Company training and industry leading certification program
• Company Vehicle
• Company Cell Phone
• Medical, Dental, Vision, and Life Insurance
• Company Paid Short Term and Long-Term Disability
• 401K with 60% Match up to 6% of salary
• Paid vacation, holiday and sick time
• Educational Assistance
• Exceptional growth opportunities
• Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.