Service Technician II

Genuine Parts Company; Country View Estates (MA); On-site; USD 37,000 - 49,000; Full time

Job summary

Motion Industries seeks a Service Technician II to repair, service and build standard and custom hydraulic, fluid power, electrical and mechanical systems. You may guide less experienced technicians and collaborate with customers to explain work and options.

You will perform maintenance, disassemble and inspect components, diagnose issues, fabricate parts, assemble and test equipment, and help drive improvements while supporting a busy service shop in Massachusetts.

Qualifications

• High school diploma or GED required.
• 3-5 years of shop experience or equivalent.

Responsibilities

• Maintains assigned customer products in the service shop.
• Disassembles, cleans, and inspects components for repair.
• Diagnoses components and recommends solutions to customers.
• Prepares job form listing parts and work necessary for repair.
• Designs, fabricates, machines, and welds parts and components.
• Repairs hydraulic, fluid power, electrical, and mechanical systems.
• Assembles new and repaired equipment.
• Tests repaired equipment for performance and prepares for shipment or storage.
• Assists customers by answering technical questions to help understand work to be done.
• Responds to customer inquiries, provides quotes, and handles order entry.
• Builds customer relationships to drive repeat business and process improvements.
• Assists less experienced Service Technicians with addressing customer needs.
• Performs other duties as assigned.

Skills

Read hydraulic schematics

Strong communication skills

Basic mechanical knowledge

Operate shop equipment safely

Work independently / team with minimal

Education

High school diploma or GED

Job description

SUMMARY

Under general supervision, the Service Technician II repairs, services, and builds standard and custom systems for hydraulic, fluid power, electrical, and mechanical systems. The Service Technician II may provide guidance to less experienced Service Technicians.

JOB DUTIES

• Performs maintenance on assigned customer products that come through the service shop.
• Disassembles, cleans, and inspects system components for repair.
• Diagnoses system components and recommends a solution to the customer.
• Prepares job form listing parts and works necessary to perform the repair.
• Designs, fabricates, machines, and welds parts and components.
• Repairs hydraulic, fluid power, electrical, and mechanical systems. and other related items.
• Assembles new and repaired equipment.
• Tests repaired equipment for performance and prepares for shipment or long‑term storage.
• Assist customers by answering specific technical questions to help the customer understand the work to be done.
• Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Assists less experienced Service Technicians with addressing customer needs.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

• Typically requires a high school diploma or GED
• Three (3) to five (5) years of shop experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Ability to read hydraulic schematics.
• Strong communication skills required.
• Basic mechanical knowledge.
• Ability to operate shop equipment safely.
• Ability to work independently or in a team environment with minimal supervision.

PHYSICAL DEMANDS

• Push/pull up to 100 pounds
• Lift/carry up to 100 pounds
• Lift bulky objects
• Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carry, crawling.
• Working conditions may be indoor and/or outdoor. Noise level may be loud at times.
• Ability to work overtime and weekends.

COMPENSATION

$27.06 - $35.22 (hourly)

Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.