Service Technician II

Securitas Technology; Metairie (LA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Ins.

401K with 60% Match up to 6%

Paid vacation, holiday, and sick time

Company vehicle, laptop, and cellphone

Job summary

Securitas Technology, a leading security solutions provider, seeks a field service professional to handle post-installation support, on-site software upgrades, and major modification deployments.

You will diagnose issues, perform preventive maintenance, and document changes for internal and client understanding. Strong communication and IP networking skills are essential for success.

Qualifications

• High School diploma or equivalent.
• Experience installing and troubleshooting low voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms.
• NICET certification or State Fire License preferred.
• Working knowledge of IP addressing and network communications.
• Certifications in enterprise CCTV and Access Control are a plus.
• Proficient in Microsoft Office and strong communication skills.

Responsibilities

• Respond to trouble tickets to ensure system uptime and performance.
• Diagnose and resolve application issues individually or as a team.
• Perform preventative maintenance to maximize availability and identify faults.
• Document all system changes using a change control system.
• Produce technical documentation describing deployment aspects for technical and non-technical audiences.
• Conduct pre-deployment end-to-end testing of upgrades and major modifications.
• Perform on-site installations of software upgrades and major modifications.

Skills

Low voltage equipment

Access control

CCTV

Fire alarm systems

IP networking

Microsoft Office

Written and verbal communication

Education

High School diploma

NICET certification preferred

State Fire License preferred

Tools

Bosch

Silent Knight

Simplex

Notifier

Edwards

Siemens

Job description

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.

We offer clients a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the Securitas Technology Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets.

Our service teams are responsible for providing service on Securitas Technology products at client sites. The position provides client contact for all post-installation problems on systems and equipment, as well as, special project work, when needed.

Job Duties

• Respond to trouble tickets to ensure application uptime and system performance.
• Work individually and as a team to diagnose and resolve application issues.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Document all system modifications through a digital change control tracking system.
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience.
• Perform pre-deployment end to end testing of all upgrades and major modifications.
• Perform on site installations of software upgrades and major modifications.

Minimum Requirements

• High School diploma required or equivalent.
• Experience installing and troubleshooting low voltage equipment
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms
• Bosch, Silent Knight highly preferred
• Simplex, Notifier, Edwards, Siemens, or other commercial fire systems a plus
• NICET certification or State Fire License preferred
• Working knowledge of network communications and IP addressing
• Certifications in enterprise grade CCTV, Access Control a plus
• Strong working knowledge of Microsoft Office
• Strong written and verbal communications skills
• Excellent problem solving and analytical skills.
• Positive attitude and strong work ethic

Securitas offers comprehensive benefits including:

• Paid company training
• Medical, Dental, Vision, and Life Insurance
• 401K with 60% Match up to 6% of salary
• Paid vacation, holiday, and sick time
• Educational Assistance
• Exceptional growth opportunities
• Company vehicle, laptop, and cell phone provided
• Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.