Service Technician I

Securitas Electronic Security, Inc.; Boise (ID); Presencial; USD 42.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company cell phone

Annual merit pay increases

Paid company training

Medical, Dental, Vision, Life

401K with 60% Match up to 6%

Paid vacation, holiday, and sick time

Educational Assistance

Growth opportunities

Employee discounts

Descripción de la vacante

Securitas Technology is seeking technically minded individuals experienced with low voltage electronics for electronic security solutions. You will service Securitas Technology products at customer sites, respond to trouble tickets, and work both independently and in teams to diagnose and resolve issues.

The role includes on-site software upgrades and major modifications, with documentation and pre-deployment testing as part of the workflow.

Formación

• Experience wiring, installing and troubleshooting low voltage equipment.
• Familiarity with commercial access control, CCTV, burglary and fire alarm systems.
• Strong written and verbal communication skills. Proficient with MS Office.
• Knowledge of IP addressing and network basics. Positive work ethic and time management.
• Certifications in enterprise CCTV and access control are a plus.

Responsabilidades

• Respond to trouble tickets to ensure uptime and performance.
• Diagnose and resolve application issues both individually and in teams.
• Perform preventative maintenance to maximize availability and identify faults.
• Make routine configuration changes and document all modifications.
• Produce technical documentation for deployment for technical and non-technical audiences.
• Conduct pre-deployment testing of upgrades and major changes.
• Perform on-site installations of software upgrades and modifications.

Conocimientos

Low voltage electronics

Access control systems

CCTV systems

IP networking

Microsoft Office

Problem solving

Time management

Communication skills

Positive attitude

Educación

High School diploma or equivalent

Herramientas

CCTV certifications

Access control certifications

Descripción del empleo

Securitas Technology is seeking technically minded individuals possessing experience with low voltage electronics specializing in electronic security solutions. Our teams are responsible for providing service on Securitas Technology products at customer sites. The position provides customer contact for all post-installation problems on security systems and equipment, as well as, special project work, when needed.Respond to trouble tickets to ensure application uptime and system performance.Work individually and as a team to diagnose and resolve application issues.Execute preventative maintenance tasks to maximize application availability and identify system faults.Perform routine configuration changes (user permissions, application configuration, etc.)Document all system modifications through a digital change control tracking system.Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience.Perform pre-deployment end to end testing of all upgrades and major modifications.Perform on site installations of software upgrades and major modifications.

Minimum Requirements

• High School diploma required or equivalent.
• Familiarity installing and troubleshooting low voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms
• Strong working knowledge of Microsoft Office
• Strong written and verbal communications skills
• Working knowledge of network communications and IP addressing
• Excellent problem solving and analytical skills.
• Excellent time management skills
• Positive attitude and strong work ethic
• Certifications in enterprise grade CCTV and Access Control systems a plus

Securitas offers comprehensive benefits including:

• Highly competitive salary
• Company Cell Phone
• Opportunity for annual merit pay increases
• Paid company training
• Medical, Dental, Vision, and Life Insurance
• Company Paid Short Term and Long-Term Disability
• 401K with 60% Match up to 6% of salary
• Paid vacation, holiday, and sick time
• Educational Assistance
• Exceptional growth opportunities
• Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.