Service Technician I

Securitas Technology UK; Centennial (CO); In loco; USD 47.000 - 68.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid training

Medical, dental, vision, and life

Descrizione del lavoro

Securitas Technology is a leading security solutions provider delivering video, access, intrusion, fire, and integrated systems. The role focuses on on-site service, troubleshooting, and upgrades for client installations, requiring strong communication and problem-solving abilities.

You will help maintain system uptime, perform preventative maintenance, and document changes for a wide range of security devices and networks across client sites.

Competenze

• High School diploma or equivalent.
• Experience installing and troubleshooting low voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms.
• Fire alarm experience: Bosch, Silent Knight preferred; other brands a plus.
• NICET certification or State Fire License preferred.
• ESA Certified Alarm Technician preferred.
• NTS Certified Service Technician preferred.
• Working knowledge of Microsoft Office and network basics.

Mansioni

• Respond to trouble tickets to ensure application uptime and system performance.
• Diagnose and resolve application issues individually or as part of a team.
• Execute preventative maintenance to maximize availability and identify system faults.
• Perform routine configuration changes (user permissions, configuration).
• Document all system modifications with a digital change control system.
• Produce technical documentation describing deployment details for technical and non-technical audiences.
• Perform pre-deployment end-to-end testing of upgrades and modifications.
• Perform on-site installations of software upgrades and major modifications.

Conoscenze

Troubleshooting

Problem solving

Communication

Time management

Team work

Customer service

Formazione

High School diploma

ESA Alarm Technician (preferred)

NICET certification or Fire License (preferred)

NTS certification (preferred)

Strumenti

Microsoft Office

IP addressing

Networking knowledge

Descrizione del lavoro

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.

We offer clients a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the Securitas Technology Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets.

Our service teams are responsible for providing service on Securitas Technology products at client sites. The position provides client contact for all post-installation problems on systems and equipment, as well as, special project work, when needed.

Job Duties

• Respond to trouble tickets to ensure application uptime and system performance.
• Work individually and as a team to diagnose and resolve application issues.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Perform routine configuration changes (user permissions, application configuration, etc.)
• Document all system modifications through a digital change control tracking system.
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience.
• Perform pre-deployment end to end testing of all upgrades and major modifications.
• Perform on site installations of software upgrades and major modifications.

Minimum Requirements

• High School diploma required or equivalent.
• Experience installing and troubleshooting low voltage equipment
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms
• Fire alarm experience:
• Bosch, Silent Knight highly preferred
• Simplex, Notifier, Edwards, Siemens, or other commercial fire systems a plus
• NICET certification or State Fire License preferred
• ESA Certified Alarm Technician preferred
• NTS Certified Service Technician preferred
• Working knowledge of network communications and IP addressingCertifications in enterprise grade CCTV, Access Control a plus
• Strong working knowledge of Microsoft Office
• Strong written and verbal communications skills
• Excellent problem solving and analytical skills.
• Excellent time management skills
• Positive attitude and strong work ethic

Securitas Offers Comprehensive Benefits Including

• Paid company training
• Medical, Dental, Vision, and Life Insurance
• 401K with 60% Match up to 6% of salary
• Paid vacation, holiday, and sick time
• Educational Assistance
• Exceptional growth opportunities
• Company vehicle, laptop, and cell phone provided
• Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.