Service Technician II

Securitas Electronic Security, Inc.; West Monroe (LA); Presencial; USD 40.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company Vehicle

Company Cell Phone

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short Term Disability

Long Term Disability

401K with match

Paid vacation

Paid holidays

Educational Assistance

Growth opportunities

Employee discounts

Descripción de la vacante

Securitas Technology Corporation, a division of Securitas AB, seeks technically minded individuals experienced with low voltage electronics to service security systems at customer sites. You will handle post-installation issues, perform on-site software upgrades, and contribute to special projects as needed.

The role emphasizes trouble-shooting, preventive maintenance, and thorough documentation to ensure uptime, system performance, and clear communication with technical and non-technical

Formación

• High School diploma or equivalent.
• Experience installing and troubleshooting low voltage equipment.
• Strong knowledge of access control, CCTV, burglary, intrusion, and fire alarm systems.
• Proficient in Microsoft Office.
• Excellent communication skills.
• IP addressing knowledge.
• Endorsements in Life Safety licenses are a plus.
• Certifications in CCTV and Access Control are a plus.
• Experience with Bosch, DMP, Honeywell, Pacom, Verint, Avigilon, Axis, Lenel, Software House.

Responsabilidades

• Respond to trouble tickets to ensure uptime and system performance.
• Diagnose and resolve application issues.
• Execute preventative maintenance tasks to maximize availability.
• Perform routine configuration changes (user permissions, configurations).
• Document all system modifications through a change control tracking system.
• Produce technical documentation describing deployment details for technical and non-technical audiences.
• Perform pre-deployment end-to-end testing of upgrades and modifications.
• Perform on-site installations of software upgrades and major modifications.

Conocimientos

Low voltage install

Access control

CCTV

Burglary & intrusion

Fire alarms

IP addressing

Microsoft Office

Problem solving

Time management

Communication skills

Educación

High School diploma or equivalent

Life Safety license endorsements

Herramientas

Bosch

DMP

Honeywell

Pacom

Verint

Avigilon

Axis

Lenel

Software House

Descripción del empleo

Securitas Technology Corporation is a division of Securitas AB, the largest protective services provider in the world with over 370,000+ Securitas Heroes across the world. Securitas Technology offers a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the Securitas Technology Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets. Securitas Technology is seeking technically minded individuals possessing experience with low voltage electronics specializing in electronic security solutions. Our teams are responsible for providing service on Securitas Technology products at customer sites. The position provides customer contact for all post-installation problems on security systems and equipment, as well as, special project work, when needed.

Responsibilities

• Respond to trouble tickets to ensure application uptime and system performance.
• Work individually and as a team to diagnose and resolve application issues.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Perform routine configuration changes (user permissions, application configuration, etc.).
• Document all system modifications through a digital change control tracking system.
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience.
• Perform pre-deployment end to end testing of all upgrades and major modifications.
• Perform on site installations of software upgrades and major modifications.

Minimum Requirements

• High School diploma required or equivalent.
• Familiarity installing and troubleshooting low voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms.
• Strong working knowledge of Microsoft Office.
• Strong written and verbal communications skills.
• Working knowledge IP addressing equipment.
• Excellent problem solving and analytical skills.
• Excellent time management skills.
• Positive attitude and strong work ethic.
• Certifications in enterprise grade CCTV and Access Control systems a plus.
• Strong working knowledge of the following systems: Bosch, DMP Honeywell, Pacom, Verint, Avigilon, March, Axis, Lenel, Software House.
• Life Safety and Property Protection License with the Endorsements: "Security Technician" and "Fire Alarm".

Securitas Technology offers comprehensive benefits including:

• Highly competitive salary
• Company training and industry leading certification program
• Company Vehicle
• Company Cell Phone
• Medical, Dental, Vision, and Life Insurance
• Company Paid Short Term and Long-Term Disability
• 401K with 60% Match up to 6% of salary
• Paid vacation, holiday and sick time
• Educational Assistance
• Exceptional growth opportunities
• Wide variety of employee discounts on travel, equipment, and more!