Service Technician I

Restaurant Technologies; Una (TN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical insurance (0 premium for 1)

Dental, Vision, Life and Disability

401k with matching up to 4.5%

Paid Time Off and Holidays

Employee referral programs

Growth opportunities

Award-winning culture

Job summary

Restaurant Technologies is seeking a Service Technician to install and service our advanced equipment in the foodservice industry. You will install core products for new customers and assist with training through troubleshooting and servicing existing customers.

The role operates from our Nashville depot (1922 Old Murfreesboro Pike, Suite 705, Nashville, TN 37217) with four 10-hour shifts Sunday through Wednesday, starting at 7am.

Qualifications

• Minimum qualifications must be 21+, valid driver's license, DOT-regulated vehicle operation, pre-employment DOT drug test, ability to work in a team, problem solve installation/service issues, basic mechanical/electrical tasks, strong customer focus.

Responsibilities

• Install and maintain products safely, timely, and accurately.
• Meet service labor and 5S standards; manage timelines.
• Comply with DOT, OSHA, HACCP and internal procedures.
• Maintain parts and supplies in service vehicles; accurate paperwork.
• Communicate with customers to ensure product performance.
• Provide training and coaching to customers on the system.

Skills

Customer service

Problem solving

Teamwork

Mechanical skills

Electrical duties

Education

High School Diploma or Equivalent

Job description

The Service Technician plays a critical role in the success of Restaurant Technologies. Our Service Technicians are responsible for the installation and servicing of our advanced equipment in locations throughout the food service industry. As a Service Technician with Restaurant Technologies, you'll install our core products for new customers and assist with customer training through troubleshooting and servicing. For existing customers, you will be responsible for service, repair, and routine maintenance.

What's it like to work at Restaurant Technologies? See firsthand in our Day in the Life of a Service Technician video: https://www.youtube.com/watch?v=hmmlTUEmV-0

Depot Location: 1922 Old Murfreesboro Pike, Suite 705, Nashville, TN 37217

What Makes Restaurant Technologies a Great Place to Work:

• Compensation:
  • The pay for this position is $26.00 per hour. Shift differential and overtime pay may also apply, and the position is also eligible for a quarterly bonus of up to $5,200 per year.
  • Opportunities to increase base pay with weekend shifts, tenure and level-up development programs

• Available Shift(s):
  • The schedule for this position is Sunday through Wednesday. You will work four 10-hour shifts each week, starting at 7am to 5:30pm.
• Benefits:
  • $0 premium Medical for single coverage or employer HSA contribution for family coverage!
  • Dental, Vision, Life and Disability Insurance, Tuition Reimbursement & more!
  • 401k with matching contribution up to 4.5% of your compensation
  • Paid Time Off and Paid Holidays.
  • $3,000 employee referral bonus program and $200 new customer referral program.
  • Growth & Opportunity! We have 41 locations nationwide and consistently see year-over-year growth.
  • Award Winning Culture! - Newsweek America's Greatest Workplaces Award + Newsweek America's Greatest Workplaces for Diversity + Newsweek American's Greatest Workplaces for Mental Wellbeing + Newsweek America's Most Patriotic Companies + Minneapolis St Paul Business Journal - Best Places to Work

Primary Job Accountabilities:

• Responsible for installing and maintaining our products in a safe, timely, and accurate manner.
• Meet and control operational goals and timelines- service labor per hour, first time right, 5S standards, etc.
• Comply with internal processes and procedures as well as all local and federally regulated requirements including DOT, OSHA, and HACCP.
• Maintain proper parts and supply levels in company service vehicles and proper paperwork standards.
• Communicate with customers to ensure product performance meets customers' expectations.
• Efficiently and professionally service customers' needs, training and coaching them on the system as needed.
• Utilize iPhone apps to perform multiple functions in role (parts, customer notes, clocking in/out)
• The position may include night installation work; the schedule will vary based on customer demand & install schedule.

Education, Requirements & Competencies:

Minimum Qualifications:

• Must be 21 years of age with a valid driver's license
• High School Diploma or Equivalent
• This position requires the operation of a DOT-regulated vehicle, and candidates will be subject to passing a DOT-mandated pre-employment drug test. Please be advised, a positive result for any controlled substance will disqualify applicants; including marijuana (THC), even if it is legal under state or local law.
• Ability to work within a team environment
• Ability to problem solve customer issues for installation and service
• Ability to perform basic mechanical and/or electrical duties
• Strong customer focus and ability to respond to challenging customer situations in a positive manner
• Must meet Restaurant Technologies' Fleet Safety requirements and maintain a clean driving record
• Ability to carry 50 pounds by hand
• Unrestricted ability to bend, stoop, squat, stand, walk, climb, twist, turn and reach out
• Ability to climb up and down a ladder as high as 20 feet in the air

Preferred Qualifications:

• Vocational Training

Inclusive Employer
At Restaurant Technologies, we celebrate diversity, believe in equity, and are committed to creating an inclusive environment for all employees; we're proud to be an Equal Employment Opportunity and Affi…