Service Technician I

RXinsider LTD.; Colorado; On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Health coverage

401(k) retirement plan

Vacation & leave

Tuition reimbursement

Employee recognition

Employee assistance

Job summary

Particle Measuring Systems is seeking a Service Technician I in Niwot, CO (onsite) to handle equipment maintenance and repairs, ensuring customer satisfaction and continual improvement.

The role emphasizes calibration, troubleshooting, and collaboration with cross-functional teams to deliver reliable solutions and high-quality service.

Qualifications

• Associate’s degree in Electronics or military equivalent.
• Ability to read schematics in English.
• Knowledge of A/C and D/C converters, microprocessors, analog and digital circuits.
• Knowledge of helium-neon lasers, diode Lasers, and/or collecting and condensing optics is helpful but not required.
• Strong troubleshooting skills.
• Strong verbal and written communication skills.
• Ability to work independently.
• Some travel required.
• Team player focused on customer satisfaction and quality, with a sense of urgency.

Responsibilities

• Calibrating electronic equipment
• Developing troubleshooting and repair skills
• Supporting customer calibration and maintenance of Particle Measuring Systems' micro contamination monitoring equipment
• Researching customer problems and complaints
• Acting as a liaison between customers and various departments
• Continuously evaluate processes for improvements in efficiency, quality, and safety
• This job description is not intended to be all-inclusive. Responsibilities may evolve over time, and other related duties may be assigned to meet the ongoing needs of the company.

Skills

Troubleshooting

Schematics (English)

Converters (A/C/D/C)

Laser knowledge

Communication skills

Independent work

Travel

Team player

Education

Associate’s degree in Electronics

Job description

Do you want to be part of a business that genuinely values entrepreneurialism, innovation and individual accountability? We focus on our customers and are proud of the difference our technology makes. We partner with some of the biggest manufacturing companies in the world and our technical innovations are used to enhance well-known brands across multiple industries.

Title Service Technician I

Department Service

Location Niwot, CO (100% onsite)

Reports To Service Operations Manager

About Us

Established in 1972, Particle Measuring Systems is a global leader for micro-contamination monitoring equipment improving the performance of clean manufactures in the semiconductor and pharmaceutical industries. We’re a growing technology company in Niwot, Colorado, the heart of the Rocky Mountains. We offer an exceptional and rewarding work environment in a great place to live. Our employees enjoy challenging projects in the development and manufacture of light scattering particle counters and diverse technologies and applications.

Your Impact

We are looking for a Service Technician who will contribute to the success of the Service Team, applying their expertise in troubleshooting to support the achievement of team and company goals and deliver innovative, reliable solutions. In this role, the successful candidate will collaborate effectively with colleagues and cross-functional teams, demonstrate strong problem-solving and decision-making skills, and maintain a commitment to professional excellence, quality, and continuous improvement.

The Role

As a Service Technician I, you’ll be addressing our customers' equipment maintenance and repair needs. The position is tasked with assuring customer satisfaction through timely and efficient maintenance and repair. The position focus is customer satisfaction and continual improvement in the quality of our products and services.

Job Responsibilities

• Calibrating electronic equipment
• Developing troubleshooting and repair skills
• Supporting customer calibration and maintenance of Particle Measuring Systems' micro contamination monitoring equipment
• Researching customer problems and complaints
• Acting as a liaison between customers and various departments
• Continuously evaluate processes for improvements in efficiency, quality, and safety
• This job description is not intended to be all-inclusive. Responsibilities may evolve over time, and other related duties may be assigned to meet the ongoing needs of the company.

Required Qualifications

• Associate’s degree in Electronics or military equivalent
• Ability to read schematics in English
• Knowledge of A/C and D/C converters, microprocessors, analog and digital circuits
• Knowledge of helium-neon lasers, diode Lasers, and/or collecting and condensing optics is helpful but not required
• Strong troubleshooting skills
• Strong verbal and written communication skills
• Ability to work independently
• Some travel required
• Team player focused on customer satisfaction and quality, with a sense of urgency

Work Environment & Physical Requirements

• This role primarily operates in an lab environment. Must be able to sit, stand, and use a computer for extended periods of time
• Occasional lifting of up to 50 lbs. may be required
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this role

Compensation & Benefits

• Base salary: $26.00-$29.00 per hour, depending on experience
  • Our compensation philosophy: we offer competitive pay based on market data, including local, national, and industry benchmarks. For new hires, offers are generally within the established min- to mid-point of the range for the role, with flexibility to recognize experience, skills, and education. Our approach ensures fair pay internally while remaining competitive externally and allows room for growth.
• Comprehensive benefits package:
  • Health coverage: medical, dental, vision, fsa, onsite clinic (CO employees), life insurance
  • 401(k) retirement plan with company match
  • Vacation, holiday, and leave policies
  • Tuition reimbursement, Employee recognition programs, Employee assistance programs

Particle Measuring Systems is proud to be an Equal Opportunity Employer and are committed to building an inclusive and supportive workplace where everyone can thrive