Service Technician I

Service Experts LLC; Charlotte (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

Service Experts Heating & Air Conditioning is seeking a Service Technician I in Charlotte, NC. Under supervision, you will diagnose and service residential and light commercial HVAC systems, communicating with customers to explain issues and resolve problems.

You will inspect equipment, perform maintenance, and ensure accurate paperwork. The role emphasizes high-quality customer service and opportunities to promote products and services during visits.

Qualifications

• Requires 2+ years of experience in residential or light commercial HVAC service.
• High School Diploma or GED is required.
• Customer-focused, professional communication and timely issue resolution are essential.

Responsibilities

• Perform diagnostic and service work on HVAC equipment and accessories.
• Communicate with customers to answer questions and resolve problems.
• Inspect equipment and perform maintenance to prevent breakdowns.
• Record service details using a handheld device and complete paperwork accurately.
• Coordinate with dispatch to report status and ensure timely arrivals.
• Promote products and services to customers and capture sales leads.

Skills

Diagnostic & troubleshooting

Customer communication

Problem solving

Service & maintenance

Upsell opportunities

Documentation accuracy

Education

High School Diploma/GED

Tools

Hand-held device

Diagnostic equipment

Job description

## Service Technician IApplylocations: Charlotte, North Carolinatime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R100675Welcome!Under general supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager.* **Key Responsibilities:*** Works under general supervision to perform residential and/or light commercial service and maintenance calls* Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner* Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner* Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks* Completes routine maintenance and equipment cleaning as needed or required* Responsible for delivery and removal of parts and equipment needed to complete service work* Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer.* Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability* Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction* Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.* Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for* Represents the company professionally, honestly, and ethically in all business matters and activities* Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as neededMinimum Experience: 2+ Years Minimum Education: High School Diploma/GED*Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.**The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.**Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]*