Commercial Service Technician I

Service Experts LLC; Charleston (SC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Top Pay & Incentives

Generous PTO / 24 days in first year

Career growth opportunities

Medical, Dental, Vision insurance

401(k) retirement plan with company匹配

Life Insurance & disability coverage

Job summary

Service Experts Heating & Air Conditioning in Charleston, SC is hiring a Commercial Service Technician I to perform diagnostic and repair work on rooftop HVAC systems. You will work with minimal supervision under the Field Supervisor or Branch Manager and service boilers, ventilation, and related equipment.

The role requires 4+ years of HVAC experience, a valid license or certification, and strong troubleshooting and safety skills.

Qualifications

• High school diploma or GED with additional training and 4+ years’ HVAC experience.
• Valid licensing or certification as required by local laws.
• Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct systems.

Responsibilities

• Perform commercial rooftop service and maintenance calls under supervision.
• Diagnose, analyze, and resolve customer problems in a courteous, timely manner.
• Inspect equipment to prevent breakdowns and identify potential issues.
• Deliver and remove parts and equipment needed for service work.
• Record call details with handheld device and complete paperwork accurately.
• Communicate with dispatch for status reports while on duty.
• Promote products and services and provide excellent customer service.
• May train other commercial service technicians as assigned.
• Maintain company vehicle, tools, and inventory in proper condition.
• Ensure regular attendance and reliability.

Skills

HVAC troubleshooting

Reading wiring diagrams

Mechanical aptitude

Customer service

Education

High school diploma or GED

Tools

HVAC tools

Electrical testing equipment

Job description

## Commercial Service Technician IApplylocations: Charleston, South Carolinatime type: Full timeposted on: Posted Yesterdayjob requisition id: R101626Welcome!Under minimum supervision, performs diagnostic and service work on commercial (rooftop) HVAC equipment and accessories. Communicates with commercial customer to answer questions, resolve problems, and ensure complete customer satisfaction. Works under the direction of the Field Supervisor or Branch Manager. **Key Responsibilities:*** Works under minimum supervision to perform commercial (rooftop) service and maintenance calls, following company and customer safety protocols.* Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner.* Diagnosis and performs service on commercial heating, air conditioning, boilers and associated equipment, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner.* Inspects equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks.* Completes routine maintenance and equipment cleaning as needed or required.* Responsible for delivery and removal of parts and equipment needed to complete service work.* Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner.* Communicates with dispatch while on duty to ensure dispatcher has an accurate status report of activities and availability.* Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction.* Promotes products and services to the customer. Calls Lead Coordinator with specifics on replacement product sales leads generated from customer service visit.* Ensures company property, vehicles, and tools are being used, maintained and properly accounted for.* Represent our company professionally, honestly, and ethically in all business matters and activities.* Following standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed.* May train other commercial service/maintenance/install technicians, as assigned.* Performs similar/other duties as needed or assigned.* Regular, reliable attendance.**Desired Skills and Qualifications:*** High school diploma or GED with additional training and 4+ years’ experience in HVAC with technical training certification required* Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area.* Skilled at servicing commercial (rooftop) heating, air conditioning, boilers and associated equipment, and ventilation equipment as well as related accessories.* Proficient mechanical aptitude and the ability to operate all necessary tools and equipment.* Proficient and able to operate all necessary tools and equipment to perform various service projects.* Proficient at reading wiring diagrams and troubleshoot problems with electrical, refrigerant, and duct systems on commercial HVAC equipment.* Proficient and able to properly start up and balance airflow on all commercial systems with little or no supervision.* Proficient and able to install a basic duct fitting.* Skilled at troubleshooting and repairing refrigeration systems, hot water systems, steam boiler systems, and related commercial equipment with little or no supervision.* Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns.* Effective and efficient time-management and organizational skills.* Valid driver’s license with acceptable driving record.* Two years’ experience performing service and maintenance work on commercial HVAC equipment and related accessories.* Available to work flexible hours and on-call shifts as needed.* Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.* Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas.* Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt.* Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception.* Ability to lift up to 50 pounds and ability to lift and carry items weighing up to 50 pounds.Service Experts Company Perks and Benefits for YOU* **Top Pay for Top Performers, including incentive and bonus opportunities (****depending on the position****)*** **Generous PTO provided** + 24 paid days off within your first year of employment (vacation, personal holidays, & national holidays) + 29 paid days off after your 2nd year of employment* Ready to get out of your work truck? We have ample **advancement**and **career-growth opportunities**available across the U.S.* Hold on to your more of your paycheck with Company-sponsored **Medical, Dental,**and **Vision Insurance programs*** Company-provided smart **phone**, **tablet**, **uniform plan**, and **tool replacement** program* We’ll make you better at what you do with our internal **Training Academy*** Best-in-class **401(k) Retirement Savings Plan** with attractive **company matching** contributions* **Company-paid employee Life Insurance** with options for YOU and your Family!* **Short-term** and **Long-term disability** insurance options that will protect you and your family if you are unable to work* **Supplemental benefit programs** such as: Legal advice, pet insurance, and health advocacy programsMinimum Experience: 0 - 2 years Minimum Education: High School Diploma/GED*Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.**The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.**Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]*