Service Technician II

Service Experts Heating & AC LLC; Pooler (GA); On-site; USD 55,000 - 85,000; Full time

Job summary

Service Experts Heating & Air Conditioning seeks a full-time HVAC Service Technician to diagnose, service, and repair residential and light commercial systems in Pooler, GA.

Under minimal supervision, you will read wiring diagrams, troubleshoot electrical, refrigerant, and ductwork, perform preventive maintenance, and communicate clearly with customers. EPA and safety certifications are required, as is a valid driver's license.

Qualifications

• Associate's degree/Certification in HVAC or related field or 2-5 years of previous experience.
• Solid understanding of HVAC systems; previous experience as an Installer, Maintenance, or Service Technician
• EPA and safety certifications required
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
• Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment

Responsibilities

• Perform diagnostic and service work on residential and/or light commercial HVAC equipment and accessories.
• Communicates with customer to answer questions, resolves problems, ensures satisfaction.
• Promotes products and services to customer.
• Complete routine maintenance and equipment cleaning as needed.
• Delivery and removal of parts and equipment needed to complete service work.
• Record information on handheld device and complete paperwork accurately.
• Coordinate with dispatch for status updates.
• Maintain company property, vehicles, and tools.
• Follow procedures and ensure vehicle stocked and supplies replenished.
• Be on-call and flexible hours as needed.

Skills

HVAC troubleshooting

Reading wiring diagrams

Electrical systems

Customer communication

Time management

Problem solving

Physical stamina

Education

Associate's degree/Certification in HVAC or related field

High School Diploma/GED

Tools

HVAC diagnostic tools

Electrical testing tools

Balancing equipment

Job description

Welcome!Under minimal supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager.ResponsibilitiesWorks under minimal supervision to perform residential and/or light commercial service and maintenance callsAnalyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate mannerDiagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely mannerInspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacksCompletes routine maintenance and equipment cleaning as needed or requiredResponsible for delivery and removal of parts and equipment needed to complete service workUsing hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer.Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availabilityResponsible for delivery of excellent customer service and sustaining high levels of customer satisfactionPromotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.Ensures company property, vehicles, and tools are being used, maintained, and properly accounted forRepresents the company professionally, honestly, and ethically in all business matters and activitiesFollows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as neededPerforms similar/other duties as needed or assignedRegular, reliable attendanceQualificationsAssociate's degree/Certification in HVAC or related field or 2-5 years of previous experience. Solid understanding of HVAC systems; previous experience as an Installer, Maintenance, or Service Technician Required ability to work independently; good problem-solving skills.5-10 years’ experience in HVAC with technical training certification requiredMust possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work areaEPA and safety certifications requiredSkilled at servicing heating, air conditioning, and ventilation equipment as well as related accessoriesProficient mechanical aptitude and the ability to operate all necessary tools and equipmentProficient and able to operate all necessary tools and equipment to perform various service projectsProficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipmentProficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervisionProficient and able to install a basic duct fittingProficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervisionEffective communication skills to communicate with customer and resolve customer issues, complaints, or concernsEffective and efficient time-management and organizational skillsValid driver’s license with acceptable driving recordAvailable to work flexible hours and on-call shifts as neededAbility to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areasAbility to safely climb 300lb load capacity rated ladders with a 30lb tool beltNatural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perceptionAbility to lift up to 75 pounds and ability to lift and carry items weighing up to 50 poundsMinimum Experience: 4+Years Minimum Education: High School Diploma/GEDService Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]