Selling Technician

Service Experts LLC; Charleston (SC); On-site; USD 42,000 - 66,000; Full time

Job summary

Service Experts Heating & Air Conditioning is seeking a Selling Technician to diagnose, service, and promote HVAC solutions in Charleston, SC. You will work with customers to understand needs, present comfort options, and ensure satisfaction while handling on-call duties as required.

Strong HVAC knowledge, independent work ability, and EPA certifications are essential. Experience in residential and light commercial settings, plus excellent communication and sales orientation, will help you

Qualifications

• Solid understanding of HVAC systems and experience as an Installer, Maintenance, or Service Technician.
• Ability to work independently with strong problem-solving skills.
• EPA and safety certifications required.
• Valid driver's license with acceptable driving record.
• Excellent communication and customer-service orientation.

Responsibilities

• Diagnose, service, and repair residential and light commercial HVAC equipment and accessories.
• Present comfort options and promote products and services to customers.
• Receive and interpret service calls, communicate with dispatch, and document activities clearly.
• Maintain high levels of customer satisfaction and professional conduct.
• Work flexible hours and on-call shifts as needed.

Skills

HVAC systems knowledge

Direct selling to consumers

Communication skills

Problem-solving

Time management

Education

High School Diploma/GED

EPA Certification

Technical training certification

Tools

HVAC tools

Job description

## Selling TechnicianApplylocations: Charleston, South Carolinatime type: Full timeposted on: Posted Todayjob requisition id: R101705Welcome!Under minimal supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager.**Key Responsibilities:*** Works under minimal supervision to perform residential and/or light commercial service and maintenance calls* Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner* Present comfort options of residential HVAC and water heater products and services to new and established customers.* Strengthen the customer experience through a consultative sales approach focused on customer retention and satisfaction.* Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner* Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks* Completes routine maintenance and equipment cleaning as needed or required* Responsible for delivery and removal of parts and equipment needed to complete service work* Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer.* Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability* Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction* Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.* Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for* Represents the company professionally, honestly, and ethically in all business matters and activities* Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed* Performs similar/other duties as needed or assigned* Regular, reliable attendance**Required Qualifications:*** Solid understanding of HVAC systems; previous experience as an Installer, Maintenance, or Service Technician Required ability to work independently; good problem-solving skills* Technical training certification* Proven HVAC sales experience, with a preference for experience with direct selling to consumers* A demonstrated ability to effectively communicate on concepts to a variety of audiences* Excellent interpersonal skills with a demonstrated ability to understand customer concerns and translate this into business solutions the business can offer* Demonstrated commitment to the delivery* Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area* EPA and safety certifications required* Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories* Proficient mechanical aptitude and the ability to operate all necessary tools and equipment* Proficient and able to operate all necessary tools and equipment to perform various service projects* Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment* Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision* Proficient and able to install a basic duct fitting* Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision* Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns* Effective and efficient time-management and organizational skills* Valid driver’s license with acceptable driving record* Available to work flexible hours and on-call shifts as needed* Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.* Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas* Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt* Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception* Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 poundsMinimum Experience: 0 - 2 years Minimum Education: High School Diploma/GED*Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.**The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.**Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]*