Maintenance Technician I

Service Experts LLC; Raleigh, Northern (NC, KY); On-site; USD 42,000 - 64,000; Full time

Job summary

Service Experts Heating & Air Conditioning in Raleigh, NC is seeking a Maintenance Technician I to perform precision tune-ups and routine maintenance on HVAC equipment and accessories. You will inspect systems, perform limited diagnostics, and assist customers by answering questions and promoting our products and services.

Under general supervision, you’ll support service calls, record information, and help ensure customer satisfaction.

Qualifications

• High school diploma or GED with additional training and 0-2+ years’ experience in HVAC with technical training certification preferred.
• EPA and safety certifications required.
• Basic knowledge of HVAC fundamentals and ability to read wiring diagrams.

Responsibilities

• Performs routine maintenance and precision tune-ups on HVAC equipment and accessories.
• Inspects and performs limited diagnostics to identify problems.
• Records all required information on a handheld device and completes paperwork accurately.
• Delivers and removes parts/equipment needed for service work and assists other technicians.
• Communicates with dispatch to provide status updates and coordinate calls.
• Promotes products and services to customers and seeks replacement leads.
• Maintains company property, vehicles, and tools in good condition and properly accounted for.

Skills

HVAC knowledge

Electrical troubleshooting

Customer service

Problem solving

Reading diagrams

Education

High School Diploma/GED

Tools

Hand tools

Job description

## Maintenance Technician IApplylocations: Raleigh, North Carolinatime type: Full timeposted on: Posted Todayjob requisition id: R101775Welcome!Under general supervision, performs precision tune-ups and maintenance on HVAC equipment and accessories. Communicates with customers to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customers. Works under the direction of the Field Supervisor or General Manager.**Key Responsibilities:*** Works under general supervision to perform maintenance calls* Performs routine precision tune-ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner* Inspects and performs limited diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks* Completes routine maintenance and equipment cleaning as needed or required* Responsible for delivery and removal of parts and equipment needed to complete service work* Assists the Service Technician in servicing heating, air conditioning, ventilation, and refrigeration equipment as well as accessories* Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. If necessary, collects payment from customers.* Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability* Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction* Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.* Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for* Represents the company professionally, honestly, and ethically in all business matters and activities* Follows standard procedures and process, ensures that the company vehicle is properly stocked* Performs similar/other duties as needed or assigned**Desired Skills and Qualifications:*** High school diploma or GED with additional training and 0-2+ years’ experience in HVAC with technical training certification preferred* Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area* EPA and safety certifications required* Basic knowledge of the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessories* Proficient mechanical aptitude and the ability to operate all necessary tools and equipment* Proficient and able to operate all necessary tools and equipment to perform various service projects* Basic skills in reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on air conditioning equipment* Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns* Effective and efficient time-management and organizational skills* Valid driver’s license with acceptable driving record* Available to work flexible hours and on-call shifts as needed* Experience performing basic maintenance work on HVAC equipment and related accessories is desirable* Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.* Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas* Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt* Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception* Ability to lift up to 40 pounds and ability to lift and carry items weighing up to 30 poundsMinimum Experience: 0 - 2 years Minimum Education: High School Diploma/GED*Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.**The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.**Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]*