Service Technician

Smart Care Equipment Solutions; New Castle (DE); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Sign-On Bonus

Company vehicle and tools

401k and PTO

Job summary

Smart Care Equipment Solutions is seeking a Commercial Kitchen Service Technician to join our field team in the United States. You will partner with restaurant managers to service commercial cooking, refrigeration, ware-washing, and other food service equipment, using your troubleshooting skills to diagnose and repair items.

On-site visits require reading diagrams, communicating with manufacturers, and installing parts in line with policy.

Qualifications

• High School diploma or equivalent
• 1 year of technical experience with refrigeration, appliance repair, kitchen equipment, HVAC, or relevant military service
• Valid driver's license and acceptable motor vehicle record
• Willingness and ability to be involved with the emergency on-call rotation that includes nights and weekends
• Availability for occasional overnight travel as assigned

Responsibilities

• Partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and other specialty food service equipment
• Demonstrate mechanical aptitude and ability to read diagrams and schematics
• Troubleshoot, diagnose, and repair commercial kitchen equipment
• Communicate with manufacturers to assist with diagnoses and parts identification
• Consult with Technical Assistance Group for on-site support
• Install ordered parts for customers in a timely and professional manner
• Promote other Smart Care services as needed
• Produce accurate work orders, time reporting, receipts, and truck stock inventory
• Follow safe work practices and maintain vehicle and tools
• Maintain productivity levels per company standards

Skills

Technical experience

Driver's license

Willingness for on-call

Overnight travel

Troubleshooting

Reading diagrams

Education

High School diploma

Equivalent qualification

Tools

CFESA certifications

Job description

Commercial Kitchen Service Technician

Employment/FLSA Status: Full-time, Regular, Non-Exempt (Hourly)

Sign-On Bonus

What's in it For You:

• On-the-job training with available on-demand technical support as well as ongoing formal hands-on and classroom training at our National Training Kitchen. Professional CFESA certifications with the potential for advancement.
• Receive a company service vehicle, fuel card, tablet and cell phone for business use
• Market-leading benefits program including 401k and paid time off
• Take charge of your career through growth opportunities including advanced technician and management positions

What You Will Do:

• Partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and other specialty food service equipment
• Demonstrate your mechanical aptitude, troubleshooting skills and ability to read diagrams and schematics
• Properly troubleshoot, diagnose, and repair Commercial Kitchen Equipment, including cooking, refrigeration, ware-washing and other specialty food service equipment
• Communicate with manufacturers as needed to help with diagnoses and parts identification
• Consult with the Technical Assistance Group for technical support while onsite
• Install all parts ordered for the customer in a timely and professional manner and in line with company policy
• Promote and recommend other services provided by Smart Care to customers when needed
• Produce accurate and timely administrative documents, such as work orders, time reporting, receipts, and truck stock inventory
• Follow safe work practices and accident prevention procedures
• Maintain a neat and orderly service vehicle, along with accurate parts and tool inventory
• Maintain productivity levels in accordance with company standards

Physical Requirements:

• Ability to frequently kneel, bend, squat, push, pull, reach, and occasionally lift and carry up to 70 pounds
• Ability to work with moving mechanical parts, pressurized steam equipment, open flames, heated surfaces, liquids, and risk of electrical shock in damp, humid, or freezing conditions
• Ability to work on ladders, roofs, and other high places

Minimum Qualifications:

• High School diploma or equivalent
• 1 year of technical experience with refrigeration, appliance repair, kitchen equipment, HVAC, or relevant military service
• Valid driver's license and acceptable motor vehicle record
• Willingness and ability to be involved with the emergency on-call rotation that includes nights and weekends
• Availability for occasional overnight travel as assigned
• Immigration sponsorship not provided for this role

Preferred Qualifications:

• Relevant technical training, licenses, and/or certifications (i.e. EPA, CFESA)
• Commercial refrigeration and/or commercial cooking equipment repair experience
• Self-motivated with the proven ability prioritize and work independently with minimal direct supervision

About the Company

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand‑alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand‑alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at [e-mail].