Countertop Service Technician

CounterTek Inc; Ephrata (Lancaster County); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) matching (up to 4% after 1 year of service)

Company parties

Dental insurance

Health insurance (100% paid by company)

Opportunity for advancement

Vision insurance

Employee discounts

Paid time off

Parental leave

Profit sharing

Training & development

Long-term disability (100% paid by company)

Life insurance

Short-term disability

Job summary

A locally-owned countertop manufacturer in Ephrata, PA is looking for a Service Technician to handle template, installation, and repair of custom countertops. The role emphasizes customer satisfaction and requires strong problem-solving skills, punctuality, and teamwork. Benefits include health insurance, 401(k) matching, and a supportive work environment with no evenings or weekends. Candidates need carpentry experience and good communication skills to thrive in this position.

Qualifications

• Ability to read and interpret safety rules and instructions.
• Ability to perform basic math using fractions and decimals.
• Must be able to lift and/or move up to 75 pounds.

Responsibilities

• Safely load and unload service vehicle with required materials.
• Arrive at appointments on time and communicate any delays.
• Perform template and installation services for countertops.
• Troubleshoot technical problems as they arise.
• Provide excellent customer service and maintain professional demeanor.
• Complete job site inspection and clean-up.

Skills

Problem Solving

Technical Skills

Teamwork

Organizational Support

Attendance/Punctuality

Motivation

Planning/Organizing

Professionalism

Quality

Safety and Security

Education

High school diploma or equivalent

Job description

Benefits

• 401(k) matching (up to 4% after 1 year of service)
• Company parties
• Dental insurance
• Health insurance (100% paid by CounterTek)
• Opportunity for advancement
• Vision insurance
• Employee discounts
• Paid time off
• Parental leave
• Profit sharing
• Training & development
• Long‑term disability (100% paid by CounterTek)
• Life insurance
• Short‑term disability

CounterTek Inc. is a small locally‑owned business in Ephrata, PA. We manufacture and deliver custom‑made vanities and countertops to our customers in the kitchen and bath industry. Our products include laminate and postform countertops, solid surface countertops, and cultured marble vanity tops. We currently have an opening for a Service Technician. This is a full‑time permanent role.

Pay Rate is based on qualifications and experience. Hours: Monday‑Friday 6am‑2:30 with some variation and some overtime. No evenings or weekends. Pay is based on experience, but extensive training will be provided. All candidates will be required to undergo a background check and drug screen. A clean driving record and DOT medical exam are also required.

Job Summary

Responsible for template, installation, and repair of countertops on‑site while maintaining a professional demeanor. Customer satisfaction is our goal and providing excellent customer service is important in this position.

Essential Duties and Responsibilities

• Safely load and unload the service vehicle with required materials and tools.
• Arrive at scheduled appointments within an agreed‑upon window of time.
• Communicate with customer and scheduling if appointment time will not be met.
• Perform template and installation services for custom countertops.
• Cleanly remove existing countertops if required for effective repair of issue reported.
• Troubleshoot any technical problems related to repair as they arise.
• Record complete and accurate notes related to project.
• Contact office to resolve any concerns that cannot be addressed at job site.
• Complete template or field measurement should a replacement top be required.
• Possess extensive material and product knowledge.
• Be able to provide contractor, builder, or homeowner on site with information regarding options and repair requirements.
• Possess excellent customer service skills to communicate clearly and respectfully with customers in their homes.
• Complete repair inspection and jobsite clean‑up prior to leaving the site.
• Review care and maintenance instructions as required with end user.
• Care for and maintain company equipment used in installation process.

At CounterTek, each employee is recognized and valued. We understand the importance of work/life balance. We do not work evenings or weekends, and everyone is treated fairly and respectfully. While teamwork is strongly encouraged, we take time to acknowledge and celebrate everyone’s individual talents and accomplishments. CounterTek, Inc. is an Equal Opportunity Employer.

Required Experience

• Problem Solving – Identifies and resolves problems in a timely manner.
• Technical Skills – Strives to continuously build knowledge and skills; attention to detail and accuracy.
• Teamwork – Balances team and individual responsibilities; contributes to building a positive team spirit; supports everyone's efforts to succeed.
• Organizational Support – Follows policies and procedures.
• Attendance/Punctuality – Is consistently at work and on time.
• Motivation – Measures self against standard of excellence.
• Planning/Organizing – Prioritizes and plans work activities; uses time efficiently.
• Professionalism – Treats others with respect and consideration regardless of their status or position.
• Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality.
• Safety and Security – Observes safety and security procedures.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

• Education/Experience: High school diploma or equivalent; one year of verifiable carpentry experience.
• Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Math Ability: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Read a tape measure to the 1/16th.
• Physical Demands: The employee must occasionally lift and/or move up to 75 pounds (tops, boxes, etc.). Specific vision abilities required by this job include close vision and distance vision. While performing the duties of this Job, the employee is regularly required to stand; talk or hear. The employee is frequently required to walk.