Service Technician - Fire/Security Systems

Relapath; Arlington Heights (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Relapath is seeking a Service Technician for Fire and Safety Systems in Arlington Heights, IL. This full-time, direct-hire role focuses on servicing, documenting, and maintaining fire and security hardware while delivering top-tier customer support. Candidate should have 3+ years in related service roles, a valid driver’s license, and NICET 1 is preferred.

Qualifications

• High school diploma or equivalent required.
• 3+ years of experience in service role supporting fire systems, security systems, access control, and CCTV.
• NICET 1 certification preferred and valid driver’s license required.

Responsibilities

• Assist in servicing security and fire systems hardware.
• Collaborate with team to ensure regulatory compliance.
• Adhere to company policies and industry regulations.
• Create documentation and reports for security assessments and audits.
• Maintain accurate hardware inventory records.

Skills

Fire & security systems service

Documentation & reporting

Team collaboration

Customer service

Education

High school diploma or equivalent

Tools

Kidde

DMP

Digital Watchdog

Notifier

AiPhone

Job description

Job Description

Relapath is currently looking for a Service Technician for Fire and Safety Systems in Arlington Heights, IL. This is a full-time, direct-hire position with competitive compensation and excellent benefit package.

Relapath is currently looking for a Service Technician for Fire and Safety Systems in Arlington Heights, IL. This is a full-time, direct-hire position with competitive compensation and excellent benefit package.

Key Skills

• 1-2 years experience servicing and repairing fire and security systems


• Ability to document records and reports of assessments/audits of systems

Key Responsibilities

• Assist in the service of security and fire systems hardware.


• Collaborate with team members to ensure compliance with regulatory requirements.


• Adhere to all company policies and industry regulations.


• Assist in creating documentation and reports for security assessments and audits.


• Accurately maintain inventory records for all hardware.


• Maintain tools, vehicles, and equipment and keep parts and supplies in order.


• Provide excellent customer service by responding to support requests promptly and professionally, ensuring user satisfaction.


• Performs other related duties as assigned.

Performance Objectives

• Complete assigned training modules and certifications within specified timelines.


• Deliver quality service and support that meets or exceeds customer expectations.


• Maintain timely and accurate service documentation.

Qualifications

• High school diploma or equivalent required.


• Valid driver’s license and clean driving record.


• 3+ years of experience in a service role supporting fire systems, security systems, access control systems, and CCTV systems.


• Experience servicing Kidde, DMP, Digital Watchdog, Notifier, and AiPhone preferred


• NICET 1

Key Traits For Success

• Familiarity with iPhone/iPad and best practices.


• Strong problem-solving and analytical skills.


• Excellent communication and interpersonal abilities.


• Ability to work well in a team environment.


• Eagerness to learn and adapt to using hand and power tools.


• Attention to detail and commitment to accuracy.


• Time management and organizational skills.