SERVICE TECHNICIAN - FIRE ALARM SYSTEMS

ELECTRONIC CONTRACTING COMPANY; Springfield (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off (PTO)

401(k) with employer match

Flexible Spending Account (FSA)

Short-term and long-term disability insurance

Life insurance

Professional development assistance

Employee Assistance Program (EAP)

Company vehicle

Career Advancement Opportunities

Job summary

A reputable contracting firm in Missouri is seeking a Service Technician to provide exceptional support to customers. Responsibilities include troubleshooting and maintaining technology systems, primarily focused on Fire Alarm Systems. The ideal candidate must have at least 2 years of experience, a valid driver's license, and be willing to travel overnight. This role offers a range of benefits, including health insurance and career advancement opportunities, ensuring a supportive company culture.

Qualifications

• Minimum of 2 years technical experience required.
• Must have a valid State Driver’s license.
• Experience with Fire Alarm Systems is essential.
• Willingness to travel overnights as needed
• Work independently
• Willingness to work weekends when necessary
• End‑User Training Experience

Responsibilities

• Troubleshoot issues and provide quality reports.
• Inspect devices and recommend preventative maintenance.
• Communicate effectively with customers.
• Communicates (written and verbal) effectively to internal and external customers
• Point of escalation for difficult customer cases and de‑escalates situations as needed
• Interacts professionally and tactfully with others on job-sites
• Networking and set up remote support
• Provides on‑site client training as required
• Prioritizes tasks

Skills

Troubleshooting

Customer Communication

Networking

Problem Solving

Education

Associates Degree in Electronics

Tools

Power Tools

Job description

The Service Technician is responsible for daily activities of Service and Support to our Customers, both internal and external. They will inspect and maintain all the technology systems that are installed at our customer’s facility including but not limited to access control, audio/visual, fire alarm, nurse call, sound systems, and video surveillance. The Service Technician is the front-line support of our business.

Duties and Responsibilities:

• Researches, troubleshoots and problem solves issues that arise
• Inspects devices and provides quality reports on the functionality of customer systems
• Recommends preventative maintenance on systems
• Communicates (written and verbal) effectively to internal and external customers
• Point of escalation for difficult customer cases and de‑escalates situations as needed
• Interacts professionally and tactfully with others on job-sites
• Networking and set up remote support
• Provides on‑site client training as required
• Prioritizes tasks

Additional Responsibilities:

• Performs work in adherence to OSHA and company safety policies and procedures as they are introduced to the Company; promptly reports unsafe work conditions to supervisor
• Cultivates positive working relationships within and across departments
• Engages in behaviors that foster a healthy work environment and company culture
• Adheres to company‑issued policies, procedures, core values, behavioral or other standards as prescribed by the Company
• Presents self in a professional manner and appropriately represents the Company image

Requirements:

• Background in Fire Alarm Systems
• Associates Degree in Electronics preferred
• Valid State Driver’s license
• Willingness to travel overnights as needed
• Work independently
• Willingness to work weekends when necessary
• End‑User Training Experience

Physical Requirements:

• Must be able to climb and work off ladders and scaffolding
• Must be able to walk, stoop, push, pull, bend, kneel, crouch, and lift 75lbs when necessary
• Ability to perform activities such as operate power tools and aerial lifts
• Ability to work with hazards and a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, etc.

Experience:

• Minimum of 2 years technical experience
• Background in Fire Alarm Systems

Why ECC

• Health, dental, and vision insurance
• Paid time off (PTO) and paid holidays
• 401(k) with employer match
• Flexible Spending Account (FSA)
• Lifestyle Spending Account (LSA)
• Short‑term and long‑term disability insurance
• Life insurance
• Professional development assistance and training opportunities
• Employee Assistance Program (EAP)
• Supportive, people‑first culture focused on teamwork, growth, and integrity
• Career Advancement Opportunities – We Promote from Within
• Dynamic company culture
• Company apparel stores
• Company laptop
• Cell phone stipend
• Company vehicle

ECC is an Equal Opportunity Provider.