Service Technician - eShepherd

Gallagher Group Limited; Kansas City (MO); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life Insurance

Disability Insurance

401(k)

Job summary

eShepherd, a Gallagher venture, is seeking a hands-on Service Technician to diagnose, repair, and support our innovative veterinary tech devices. You will work with IoT-enabled equipment, validate firmware, and collaborate with engineering and operations to improve product performance in the field.

You will handle returned equipment, assist customers, and contribute to service procedures, ensuring high-quality support and reliable product performance for livestock management solutions.

Qualifications

• Electronics/IT/electrical qualification or equivalent hands-on experience.
• Experience diagnosing and repairing electronic equipment.
• Strong troubleshooting and root-cause analysis skills.
• Excellent communication and customer service abilities.

Responsibilities

• Diagnose, troubleshoot and repair eShepherd products to component level.
• Refurbish and test returned equipment ready for redeployment.
• Investigate warranty returns and identify root causes.
• Support customer and partner technical enquiries.
• Validate firmware updates and product releases.
• Capture service insights and provide feedback to engineering teams.
• Assist in developing service procedures and troubleshooting resources.
• Help drive continuous improvement across service operations and customer support activities.

Skills

Electronics qualification

Electronic repair

Troubleshooting

Customer service

Organizational skills

Multitasking

IoT devices

Education

Electronics/IT/electrical qualification

Tools

CRM systems

Inventory management

Job description

At eShepherd, we're redefining livestock management with industry-leading virtual fencing technology. Combining IoT, software, electronics and animal science, our solutions are helping farmers improve productivity, sustainability and animal welfare across the globe.

We're looking for a technically minded, hands-on Service Technician who enjoys solving problems, working with innovative technology and delivering outstanding customer outcomes. If you take pride in finding the root cause, repairing equipment, and continuously improving processes, we'd like to hear from you.

About eShepherd | Join the revolution in livestock management.

eShepherd is Gallagher’s boldest venture yet - a tech-forward agritech start-up backed by 85+ years of global innovation. We’re office-first, progress-over-perfection, and unapologetically hands-on. Our team builds world-first virtual fencing tech that’s reshaping agriculture for good. If you thrive on innovation, get things done, and want to be part of a global brand with startup energy, we want to hear from you.

Watch: Introducing eShepherd™ Virtual Fencing – YouTube

The Product

At Gallagher, we don’t just imagine the future - we build it.
eShepherd™ is our breakthrough virtual fencing technology, enabling farmers to monitor, move, and manage cattle from anywhere.

Using GPS-enabled neckbands, powered by solar, farmers can create digital fence lines from their phone, transforming how land is used, reducing labour, and improving both environmental and animal welfare outcomes.

This is innovation with real-world impact - on pasture health, productivity, and profitability.

The Opportunity

About the Role

As a Service Technician, you'll play a critical role in ensuring our customers receive reliable, high-performing products and exceptional technical support. You'll diagnose and repair returned equipment, support customer and partner enquiries, validate product updates, and collaborate closely with engineering, operations and customer success teams to improve product performance across the field.

What You'll Be Doing

• Diagnose, troubleshoot and repair eShepherd products to component level
• Refurbish and test returned equipment ready for redeployment
• Investigate warranty returns and identify root causes
• Support customer and partner technical enquiries
• Validate firmware updates and product releases
• Capture service insights and provide feedback to engineering teams
• Assist in developing service procedures and troubleshooting resources
• Help drive continuous improvement across service operations and customer support activities

What You'll Bring

• Electronics, IT, electrical or related technical qualification, or equivalent hands-on experience
• Experience diagnosing and repairing electronic equipment
• Strong troubleshooting and root-cause analysis skills
• Excellent communication and customer service abilities
• Strong organisational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Proactive, solutions-focused approach
• Experience with IoT devices, firmware updates, CRM systems or inventory management platforms is advantageous

Why This Role Stands Out

This is more than a repair and support role. You'll work with cutting-edge AgTech technology that's making a real difference to farmers and livestock operations worldwide. You'll collaborate with global teams, gain exposure to both hardware and software technologies, and contribute directly to product innovation and customer success.

Why Join Us?

• Competitive salary and performance-based incentives
• The excitement of a growing company backed by Gallagher's global stability
• Career development opportunities as eShepherd expands globally
• The tools, technology and resources you need to succeed
• Collaborative, supportive team culture focused on practical problem-solving
• Medical, Dental and Vision coverage
• Life, Accident and Disability Insurance
• Voluntary Life and Critical Illness Insurance
• Identity Theft Protection Plan
• 401(k) retirement savings plan
• Employee Assistance Program
• Wellness Program

#TeamGallagher | #eShepherd | #AgTechInnovation