Service Technician/Diesel Mechanic

ZipRecruiter; Lansing (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Service Technician, where your skills will shine in a dynamic environment. This role offers the chance to perform essential vehicle maintenance and repairs while delivering top-notch customer service. With a commitment to lifelong learning and innovative problem-solving, you'll play a crucial role in enhancing customer satisfaction. Enjoy competitive pay, a supportive team atmosphere, and a range of employee benefits that promote well-being and professional growth. If you're ready to make an impact in the diesel industry, this is the opportunity for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off

Flexible Spending Account

Employee Assistance Program

Wellness Incentives

Training Programs

Tool Rewards Program

Qualifications

• Previous experience in automotive repair or heavy-duty truck maintenance.
• Basic mechanical aptitude and willingness to learn.

Responsibilities

• Conduct inspections and diagnostic tests on vehicles.
• Deliver exceptional customer service while assisting in repairs.

Skills

Customer Service

Technical Skills

Attention to Detail

Dependability

Problem-Solving

Education

High School Diploma

Tools

Diagnostic Tools

Mechanic Tools

Job description

Job DescriptionJob DescriptionDescription:

About Us:

At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their trucking needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge.

Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values.

Job Purpose:

As a Service Technician, you will embody our company's values by performing routine maintenance, assisting in vehicle repairs, and delivering exceptional customer service. With a dedication to honoring commitments, creating positive experiences, fostering lifelong learning, exhibiting a pioneering spirit, and demonstrating good stewardship, you will contribute to our mission of providing top-notch service to our customers.

Pay: $26.00 - $34.00/hour (based on experience, education, skills, # of OEM certifications, etc.) + Service Technician Incentive Program

Shift: 3:30 p.m. - 12:00 a.m. (Monday - Friday)

Shift Premium: Any hours worked/work performed Monday - Friday, 5:00 p.m. - 5:59 a.m. and/or any hours worked on weekends (Saturday/Sunday) will be paid a shift differential of 15% of your base wage.

Essential Duties and Responsibilities:

Honor Commitments:

• Determines vehicle condition by conducting inspections and diagnostic tests to ensure accurate assessments of maintenance needs.
• Complies with federal and state vehicle requirements by testing engine, safety, and combustion control standards, adhering to regulatory obligations.
• Corrects vehicle deficiencies by removing, repairing, adjusting, overhauling, assembling, disassembling, and replacing major assemblies, sub-assemblies, components, or parts, showcasing innovative problem-solving skills and techniques.
• Evaluates service and parts options to contain costs, demonstrating adaptability and resourcefulness in finding effective solutions.
• Controls corrosion and completes winterization procedures to prolong the lifespan of vehicles and ensure responsible use of resources.

Create Positive Experiences:

• Deliver exceptional customer service by maintaining a diplomatic and courteous manner in all dealings with customers and fellow employees.
• Assist in the repair of customer vehicles, lease units, and company inventory, contributing to a positive service experience for our customers.
• Maintains vehicle records by annotating services and repairs, facilitating transparency and accountability in customer interactions.

Foster Lifelong Learning:

• Complies with federal and state vehicle requirements by staying updated on regulations and standards through ongoing education and training.
• Expand technical abilities through active participation in training and development opportunities provided by the company.

Exhibit Pioneering Spirit:

• Embrace challenges with enthusiasm and creativity, seeking innovative solutions to improve service delivery and customer satisfaction.

Demonstrate Good Stewardship:

• Maintain a clean and organized workspace, demonstrating good stewardship of resources and environmental responsibility.
• Keeps shop equipment operating efficiently, troubleshooting breakdowns, and maintaining supplies, promoting sustainability and efficiency in operations.
• Adhere to safety protocols and regulations, ensuring the safety and well-being of yourself, colleagues, and customers.

Other Duties as assigned:

• Undertake additional responsibilities and tasks as assigned, showcasing flexibility and adaptability in a dynamic work environment.

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Competencies:

• Priority Setting
• Customer Service
• Technical Skills
• Attention to detail
• Dependability
• Drive for Results

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in automotive repair or heavy-duty truck maintenance .
• Basic mechanical aptitude and willingness to learn.
• Valid driver's license required; CDL , or ability to obtain.
• Dependable and reliable attendance required.

Employee Benefits:

Insurance:

• Medical - PPO and HDHP options
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with company match
• Dental Insurance
• Vision Insurance
• Accident & Critical Illness Insurance
• Group Term Life Insurance (company paid)
• Short and Long-Term (company paid)

Paid Time Off:

• Paid Time Off (PTO)
• Paid Holidays
• Volunteer Time-Off
• Paid Maternity/Paternity Leave
• Bereavement/Funeral

Compensation:

• 401(k) Retirement Plan with company match
• Incentive Programs
• Shift Differential Program
• Tool Rewards Program
• Safety shoe and glasses program

Other:

• Employee Assistance Program (EAP)
• Wellness incentives
• Company paid and provided uniforms
• Training: In-House, Instructor-Led, and Online

JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to , , , , , , , or protected veteran status and will not be discriminated against on the basis of .

Requirements: