Service Technician/Diesel Mechanic

Jxe; Kalamazoo (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team in the diesel industry as a Service Technician, where you will perform essential maintenance and repairs while delivering outstanding customer service. This role emphasizes core values such as honoring commitments and fostering lifelong learning, allowing you to grow your skills in a supportive environment. Embrace challenges and contribute to a culture of innovation and responsibility. With opportunities for training and development, this position is perfect for motivated individuals looking to make a difference and advance their careers in a thriving company.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off

Employee Assistance Program

Training Opportunities

Safety Shoe and Glasses Program

Tool Rewards Program

Wellness Incentives

Qualifications

• High school diploma or equivalent required.
• Experience in automotive repair or heavy-duty truck maintenance preferred.

Responsibilities

• Perform routine maintenance and assist in vehicle repairs.
• Deliver exceptional customer service and maintain vehicle records.

Skills

Customer Service

Technical Skills

Attention to Detail

Dependability

Drive for Results

Education

High School Diploma or Equivalent

Tools

Diagnostic Tools

Mechanic Tools

Job description

Description

About Us:

At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their trucking needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge.

Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeate every aspect of our company. Join us in growing all aspects of our business while embodying these values.

Shift: Rotating 10s, Wednesday-Saturday and Tuesday-Friday from 5:00am-3:30pm

Job Purpose:

As a Service Technician, you will embody our company's values by performing routine maintenance, assisting in vehicle repairs, and delivering exceptional customer service. With a dedication to honoring commitments, creating positive experiences, fostering lifelong learning, exhibiting a pioneering spirit, and demonstrating good stewardship, you will contribute to our mission of providing top-notch service to our customers.

Essential Duties and Responsibilities:

1. Honor Commitments:

• Determines vehicle condition by conducting inspections and diagnostic tests to ensure accurate assessments of maintenance needs.
• Complies with federal and state vehicle requirements by testing engine, safety, and combustion control standards, adhering to regulatory obligations.
• Corrects vehicle deficiencies by removing, repairing, adjusting, overhauling, assembling, disassembling, and replacing major assemblies, sub-assemblies, components, or parts, showcasing innovative problem-solving skills and techniques.
• Evaluates service and parts options to contain costs, demonstrating adaptability and resourcefulness in finding effective solutions.
• Controls corrosion and completes winterization procedures to prolong the lifespan of vehicles and ensure responsible use of resources.

Create Positive Experiences:

• Deliver exceptional customer service by maintaining a diplomatic and courteous manner in all dealings with customers and fellow employees.
• Assist in the repair of customer vehicles, lease units, and company inventory, contributing to a positive service experience for our customers.
• Maintains vehicle records by annotating services and repairs, facilitating transparency and accountability in customer interactions.

Foster Lifelong Learning:

• Complies with federal and state vehicle requirements by staying updated on regulations and standards through ongoing education and training.
• Expand technical abilities through active participation in training and development opportunities provided by the company.

Exhibit Pioneering Spirit:

• Embrace challenges with enthusiasm and creativity, seeking innovative solutions to improve service delivery and customer satisfaction.

Demonstrate Good Stewardship:

• Maintain a clean and organized workspace, demonstrating good stewardship of resources and environmental responsibility.
• Keeps shop equipment operating efficiently, troubleshooting breakdowns, and maintaining supplies, promoting sustainability and efficiency in operations.
• Adhere to safety protocols and regulations, ensuring the safety and well-being of yourself, colleagues, and customers.

Other Duties as assigned:

• Undertake additional responsibilities and tasks as assigned, showcasing flexibility and adaptability in a dynamic work environment.

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Competencies:

• Priority Setting
• Customer Service
• Technical Skills
• Attention to detail
• Dependability
• Drive for Results

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in automotive repair or heavy-duty truck maintenance preferred.
• Basic mechanical aptitude and willingness to learn.
• Valid driver's license required; CDL preferred, or ability to obtain.
• Dependable and reliable attendance required.

Employee Benefits:

Insurance:

• Medical - PPO and HDHP options
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with company match
• Dental Insurance
• Vision Insurance
• Accident & Critical Illness Insurance
• Group Term Life Insurance (company paid)
• Short and Long-Term Disability (company paid)

Paid Time Off:

• Paid Time Off (PTO)
• Paid Holidays
• Volunteer Time-Off
• Paid Maternity/Paternity Leave
• Bereavement/Funeral

Compensation:

• 401(k) Retirement Plan with company match
• Incentive Programs
• Shift Differential Program
• Tool Rewards Program
• Safety shoe and glasses program

Other:

• Employee Assistance Program (EAP)
• Wellness incentives
• Company paid and provided uniforms
• Training: In-House, Instructor-Led, and Online

JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.