Service Technician – Class B

Suburban-Mazda-of-Tro; Troy (MI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Vehicle Purchase Discounts

Lithia Learning Center

Job summary

Suburban Mazda of Troy is seeking a Service Technician – Class B to join our service team. You will perform repairs per repair orders, diagnose malfunctions, road-test vehicles, and document test results and labor time with precision.

You will maintain tools and a clean workspace, pursue safety and quality standards, and complete required manufacturer and ASE certifications to support top-quality customer service.

Qualifications

• Must have manufacturer certifications in listed repair areas.
• Minimum of 3 ASE certifications; ASE Master Technician preferred.
• Valid driver’s license required.

Responsibilities

• Perform work as outlined on repair order with efficiency and accuracy.
• Diagnose cause of malfunction and perform repairs per manufacturer standards.
• Road-test vehicles to ensure quality of repair work.

Skills

Attention to detail

Sense of urgency

Excellent communication

Team collaboration

Education

High School diploma

ASE Master Technician certification

Job description

Dealership: L0428 Suburban Mazda of Troy Service Technician – Class B Suburban Mazda of Troy

What You'll Do

Perform work as outlined on repair order with efficiency and accuracy, in accordance with Lithia and manufacturer standards. Diagnose cause of malfunction. Complete all work according to the applicable safety requirements. Road-test vehicles to ensure quality of repair work. Accurately record time spent on repairs utilizing company time clocking procedures. Document work performed on repair order and document test procedures/results. Responsible for providing and maintaining an inventory of normal mechanics tools to include screwdrivers, wrenches, socket wrenches, pliers, hammers, chisels and punches, and other tools needed to perform the work for which the technician is trained and not normally inventoried by the service department as “special tools”. Return special tools to proper place. Use shop supplies and materials in a practical and economical manner. Maintain an organized and clean workspace, completing a stall cleaning every day. Ensure that customer’s vehicles are returned to them as clean as they were prior to being serviced. Complete all required training. Acquire and maintain manufacturer and ASE certifications by completing the necessary and required training. Participate in and utilize technical training as assigned by management. Review the technical bulletins and other publications as assigned by management. Constructively communicate with other dealership personnel as required to satisfy customer needs. Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its personnel, or customers. Maintain personal grooming, hygiene, and uniform standards according to departmental policies. Clean gray work shirts, creased gray work trousers, shirts to be tucked in at all times. Belts worn on trousers to be of no buckle design to avoid scratching paint on customer’s vehicles. Arrive at work, take breaks, and depart work at the times designated by management.

What You'll Bring

• Strong attention to detail
• Sense of urgency
• Attention to detail
• Excellent communication
• Competency: Passed manufacturer training and can perform repairs in the following areas with no supervision: Lube and Maintenance Services Engine Repair Suspension/Steering Repair Brake Repair Electrical/Electrical Systems Repair Heating and A/C Repair Engine Drivability Diagnosis and Repair (Optional)

Certification/Training:

Manufacturer certified in all areas listed above. Minimum of 3 ASE certifications (Should be an ASE Master Technician)

Customer Pay Proficiency Level:

• Greater than 105%
• Customer Pay Repairs
• Automotive Technical Knowledge – Three to five years’ experience
• Acceptable driving record and a valid driver's license in your state of residence

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required.

We are a drug free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!