Service Technician – Class B

Lithia & Driveway; Troy (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Medical/Dental/Vision

Paid Holidays & PTO

Disability insurance

401(k)

Employee stock purchase

Lithia Learning Center

Vehicle purchase discounts

Wellness programs

Job summary

Suburban Mazda of Troy is seeking a Service Technician – Class B to perform repairs per repair orders, diagnose issues, and road-test vehicles to ensure quality. The role requires strong attention to detail, excellent communication, and manufacturer training with three to five years of automotive experience.

You will maintain an organized workspace, handle tools, and pursue ASE and manufacturer certifications as directed by management.

Qualifications

• Strong attention to detail and sense of urgency required.
• Excellent communication and customer service skills expected.
• Competency: passed manufacturer training and can perform repairs in listed areas with no supervision.

Responsibilities

• Diagnose cause of malfunction and perform repairs per repair order.
• Road-test vehicles to verify quality of repair work.
• Document work performed and test procedures/results accurately.
• Maintain organized workspace and inventory of tools and shop supplies.
• Acquire and maintain manufacturer and ASE certifications through training.

Skills

Attention to detail

Excellent communication

Automotive technical knowledge

Three to five years’ experience

Manufacturer training

Education

High School Diploma or Equivalent

Job description

Dealership

L0428 Suburban Mazda of Troy

Service Technician – Class B

Suburban Mazda of Troy

What You’ll Do

• Perform work as outlined on repair order with efficiency and accuracy, in accordance with Lithia and manufacturer standards.
• Diagnose cause of malfunction.
• Complete all work according to the applicable safety requirements.
• Road-test vehicles to ensure quality of repair work.
• Accurately record time spent on repairs utilizing company time clocking procedures.
• Document work performed on repair order and document test procedures/results.
• Responsible for providing and maintaining an inventory of normal mechanics tools to include screwdrivers, wrenches, socket wrenches, pliers, hammers, chisels and punches, and other tools needed to perform the work for which the technician is trained and not normally inventoried by the service department as "special tools".
• Return special tools to proper place.
• Use shop supplies and materials in a practical and economical manner.
• Maintain an organized and clean workspace, completing a stall cleaning every day.
• Ensure that customer’s vehicles are returned to them as clean as they were prior to being serviced.
• Complete all required training.
• Acquire and maintain manufacturer and ASE certifications by completing the necessary and required training.
• Participate in and utilize technical training as assigned by management.
• Review the technical bulletins and other publications as assigned by management.
• Constructively communicate with other dealership personnel as required to satisfy customer needs.
• Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its personnel, or customers.
• Maintain personal grooming, hygiene, and uniform standards according to departmental policies. Clean gray work shirts, creased gray work trousers, shirts to be tucked in at all times. Belts worn on trousers to be of no buckle design to avoid scratching paint on customer’s vehicles.
• Arrive at work, take breaks, and depart work at the times designated by management.

What You’ll Bring

• Strong attention to detail
• Sense of urgency
• Attention to detail
• Excellent communication
• Competency: Passed manufacturer training and can perform repairs in the following areas with no supervision:
• Lube and Maintenance Services
• Engine Repair
• Suspension/Steering Repair
• Brake Repair
• Electrical/Electrical Systems Repair
• Heating and A/C Repair
• Engine Drivability Diagnosis and Repair (Optional)
• Certification/Training:
• Manufacturer certified in all areas listed above.
• Minimum of 3 ASE certifications (Should be an ASE Master Technician)
• Customer Pay Proficiency Level: Greater than 105% Customer Pay Repairs
• Automotive Technical Knowledge – Three to five years’ experience
• Acceptable driving record and a valid driver's license in your state of residence

We Offer Best In Class Industry Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.