Service Technician - Buffalo

Socket.dev; Buffalo (NY); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Paid training

Medical insurance

Dental insurance

Vision insurance

PTO 20 days

Life insurance

Long-term disability

401(k) with match

Store allowance

Company vehicle

Annual bonus program

Job summary

Usherwood Office Technology is seeking a Copier Technician to provide onsite client support, maintaining and integrating copiers and printers including Canon, Xerox, and HP. You will troubleshoot and repair devices, manage schedules, and ensure customer satisfaction across field locations.

The role requires lifting up to 60 pounds, a valid driver license, and a proactive, independent work style with a focus on learning and professional growth.

Qualifications

• High school diploma required.
• Strong problem-solving and client service skills.
• Basic understanding of computers and networking.
• Xerox certification preferred.
• Ability to work independently without supervision.
• A valid driver license and clean driving record.
• Must be able to lift up to 60 pounds at a time.
• Have an eagerness to learn.

Responsibilities

• Troubleshoot and repair a wide variety of copiers and printers.
• Develop and maintain a productive and positive relationship with client base to ensure customer satisfaction.
• Manage time and customer expectations in a geographical territory.
• Comply with company policies and procedures.
• Achieve and maintain company benchmark performance.
• Engage in continuous product training.
• Install or upgrade equipment at field locations (lift up to 60lbs).
• Configure hardware and software after installation.
• Perform routine maintenance on equipment.
• Test equipment to troubleshoot issues.
• Document installation and repairs.
• Maintain tools and equipment used during service calls.
• Teach customers how to use equipment properly.
• Manage stock of replacement parts and equipment.

Skills

Problem-solving skills

Client service skills

Independent work

Driver's license

Basic IT/networking

Xerox certification

Education

High school diploma

Job description

JOB DESCRIPTION

Usherwood is searching for a Copier Technician who is hardworking and client-focused. The Copier Technician will provide onsite client support, maintaining and integrating copiers and printers, specializing in some of the industry leading manufacturers which include: Canon, Xerox, and HP.

KEY RESPONSIBILITIES

• Effectively troubleshoot and repair a wide variety of copiers and printers.
• Develop and maintain a productive and positive relationship with client base to ensure customer satisfaction.
• Manage time and customer expectations/requirements in a geographical territory.
• Comply with company policies and procedures.
• Achieve and maintain company benchmark performance.
• Engage in continuous product training.
• Installing or upgrading equipment maintained by the company in various field locations (Must be able to lift up to 60lbs)
• Configuring hardware and software components after installation
• Performing routine maintenance on technology equipment
• Testing equipment to troubleshoot the issues
• Documenting installation and repairs
• Maintaining all tools and equipment used during service calls
• Teaching customers how to use the equipment properly
• Managing the stock of replacement parts and equipment

SKILLS AND QUALIFICATIONS

• High school diploma required
• Possess strong problem-solving and client service skills
• Basic understanding of computers and networking
• Xerox certification preferred
• Ability to work independently without supervision
• A valid driver license and clean driving record
• Must be able to lift up to 60 pounds at a time
• Have an eagerness to learn

BENEFITS

• Paid training and certification opportunities
• Excellent benefit offerings including: medical, dental, vision, and supplemental insurance
• 20 days of paid time off
• Company paid life insurance and long-term disability insurance
• 401(k) plan with matching company contribution
• Annual company store allowance
• Company vehicle and gas card provided
• Enrollment into monthly bonus opportunity program

“Our growth is mirrored by the quality of people we have invested in.” –Louis F. Usherwood, CEO

Usherwood Office Technology is an Equal Opportunity Employer.

Visit us at www.usherwood.com