Service Technician/Assembler

Trek Retail Corporation; Cambridge (MA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Flexible culture

Health plan PPO/HDHP

Flexible Spending Accounts (FSA)

401(k) with match

ESOP

Tuition reimbursement up to $15,000

Employee discounts

Retail partner discounts

Job summary

Trek Retail Cambridge is seeking a Service Technician to diagnose and repair bicycles, ensuring customers leave with gear ready to ride. You will handle repairs, introduce new models, and help customers enjoy their biking experience with top-tier service.

The role emphasizes hospitality, teamwork, and a willingness to learn new servicing techniques while delivering great customer care on a fast-paced shop floor.

Qualifications

• Excellent customer service skills.
• Strong communication and listening skills.
• Attention to detail and troubleshooting attitude.
• Willingness to learn and adapt to new bicycle technologies.

Responsibilities

• Troubleshoot repairs and service bikes.
• Build relationships with customers and ensure trust.
• Assist in servicing bicycles and learning proper methods.
• Support store team in daily operations.

Skills

Customer service

Communication skills

Hospitality

Attention to detail

Team player

Willingness to learn

Problem solving

BMW?

Job description

A bit about usTrek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!Job LocationTrek Store CambridgeSummaryJob DescriptionAs a Trek Service Technician, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes, and you’ll be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly.We’re looking for a teammate with stellar customer service chops, a willingness to learn, and a real motivation to build skills as a technician. So, if you’ve already worked as a mechanic, that’s great. But if not, we’ll train you.What you’ll bring to the teamSelf-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any taskFantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest daysTop-notch communication skillsImpressive attention to detail and a love for tinkering ‘til you figure it out.Eagerness to learn the ins and outs of servicing bicyclesA desire to continually learn proper service methods and new technologiesPrior mechanic experience is not required!Compensation RangeHourly Rate $20.00 - $25.00Trek Benefits• Flexible and fun company culture• Competitive health care - PPO & HDHP medical plan options• Flexible Spending Accounts (FSA)• 401(k) with match and Employee Stock Ownership Plans (ESOP)• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)• Employee discounts on all product• Deep partner retail discountWe are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.We are an E-Verify employer.For more information, please click on the following links:E-Verify Participation Poster: English / SpanishE-Verify Right to Work Poster: English | Spanish